Log in to Web Protection
As part of your Web Protection setup, an email was sent to the supplied email address with information to get started.
This email contains:
- Your Web Protection login URL
- Your username and password
- The Web Protection IP address(es) to redirect your DNS requests to
If Enforce 2FA is enabled on your account, you will need to set up 2FA before you can log into Web Protection. When you begin the login process, you'll automatically be directed to 2FA setup. You'll need to use an Authenticator App, such as Google or Microsoft Authenticator, to do this.
To set up 2FA before you log in, follow these steps:
- Enter your username and password that were supplied to you, and select Continue.
- In the Two-Factor Authentication screen that appears, follow the instructions to:
- Download an authenticator app on your mobile device.
- Register you device by scanning the QR code on the screen. Alternatively, you can manually enter the code provided.
- Enter the six-digit code generated by your authenticator app.
- Select Register.
- You'll be provided with Recovery Codes, which are only displayed once, so copy and save them in a secure, memorable location. You will need them to log in to Web Protection if you lose your device or can't access your authenticator app.
- Select Login.
When you log in, you will see the Overview page.
- If you are a new Web Protection user, continue with the remaining setup steps to configure Web Protection and add your customer accounts.
- To see information about the logged-in account, what version of Web Protection you are using, and to log out select the profile icon.
Forgot your Password?
Follow these steps to reset your password:
- Go to your login page and select Forgot your Password?.
- On the Password Reset page, enter your email address and select Continue.
- An email with a link to reset your password will be sent to the email.