Quarantine
In this area, an administrator can view the list of all the quarantined emails and their headers, of all the users for the selected domain. The administrator can also choose to release quarantined emails to the intended recipient after ascertaining that particular email is not actually a spam. The administrator also can delete a selected or all the spam mails from this interface.
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Tip: CASG also periodically generates Quarantine reports containing a summary of mails identified as spam or malicious that were moved to quarantine automatically. The reports are sent to the administrators through email. Administrators can configure for such reports through Dashboard > Account Management > Admin > Add Administrators or Edit Administrators. Refer to CASG Reports - An Overview for more details. |
To open the quarantined email interface:
-
Click 'Quarantine' from the 'Incoming' drop-down menu in the menu bar or the icon
in the 'Incoming' configuration area.
Or
- Right-click on the icon and select to open in a new window or a new tab.
The quarantined email area of the selected domain will open:
The list of quarantined emails is displayed with six columns providing information about the subject, the sender, details of the recipients, the date it was sent and the size of the email. The last column indicates whether there is any attachment in the mails. You can set the number of entries to be displayed per page at the bottom.
Select the number from the drop-down and click the 'Refresh' button or just wait for few seconds. The number of entries as selected per page will be displayed.
Sorting the Entries
Clicking any column heading switches the sorting of the entries based on the ascending/descending order of the entries as per the information displayed in the respective column.
Using Filter option to search quarantined emails
Click anywhere on the Filters tab to open the filters area.
You can refine your search much further by clicking 
to add more filters.
You can remove a filter by clicking the 
icon beside it.
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Type the text in the third field box(es) and click 'Apply Filter'
The application will search the respective column(s) according to the filter(s) set and display the result.
Following are the options in the first drop-down in the filters area:
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Subject: Displays the result based on the text entered in the text box for the 'Subject' column
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From: Displays the result based on the text entered in the text box for the 'From' column
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To: The results are filtered based on the text entered in the text box for the 'To' column
When you select any one of the above options in the first drop-down, the following filters are available in the second drop-down:
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Contains: Displays all quarantined mails that contain the words entered in the text box
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Not Contains: Displays all quarantined emails that don't contain the words entered in the text box
Other options available in the first drop-down in the filters area:
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Date: Displays the results according to the selected date in the third box from the calendar
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Size (KB): Displays the results according to size of the mail selected or entered in the third box
When you select 'Date' option in the first drop-down, the following filters are available:
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Equals: Displays the quarantined emails that have the same date as the selected date in the third box from the calendar
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Less than: Displays the quarantined emails with dates less than the selected date in the third box from the calendar
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Greater than: Displays the quarantined emails with dates greater than the selected date in the third box from the calendar
When you select 'Size (KB)' option in the first drop-down, the following filters are available:
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Less than: Displays the quarantined emails with size less than the selected or entered size in the third box
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Greater than: Displays the quarantined emails with size greater than the selected or entered size in the third box
Click anywhere on the Filters tab to close the filters area.
Click the 
button to display all the quarantined emails.
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Note: To display all the quarantined emails after using the filters option, you have to first click anywhere on the Filters tab to close the filters area and then click the 'Refresh' button. |
Viewing Details of Quarantined Mails
The details like subject, sender, recipient , date and size of the mails added to the Quarantine can be viewed in two ways:
To view details of quarantined mails in the same CASG window
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In the quarantined email area, select the mail that you want to view and click the 'Show Message' button.
or
-
Click on the email link in the subject column that you want to view its details.
The details of the selected email will be displayed.
To view the email headers, which contain the tracking information of the mail detailing the path it has crossed before reaching the recipient, click 'All headers' tab. The headers give full details of the sender, route, recipient, sent date, mail type and so on and enable you to check the authenticity of the mail.
Check the details of the mail and ascertain whether it is a spam mail or not. You can choose to either release the mail or delete it. Click the 'Whitelist this sender' tab to add the sender to 'Sender Whitelist' if you desire or 'Blacklist this Sender' to add this sender to Sender Blacklist. Refer to the section 'Whitelist / Blacklist' for more details.
To view the details of a quarantined mail in a new CASG window
- In the quarantined email area, select the mail that you want to view and click the 'Show Message in new window' button or right-click and select to open in a new tab or new window.
The browser will display a warning pop-up window notification. Click the 'Options'> then select 'Allow pop-ups for...' to allow to open new message in a new window. Click again the 'Show message in new window'. Click again 'Show message in new window'.
The details of the selected mail will be displayed in a new CASG window.
To release a quarantined mail:
After viewing the details and ensuring that the selected email is not a spam you can choose to release the mail to the recipient.
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Select the mail that you want to release and click the 'Release' button.
An alert will be displayed to confirm the release of selected email.
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Click 'OK' to confirm the release
The email will be released to the addressee and the mail will no longer be in the quarantined list.
To add a sender to whitelist
After ascertaining that emails sent by particular senders are not spam, administrators can choose to add them to 'Sender Whitelist' from this interface. Once added to whitelist, emails sent by these senders will not be quarantined.
- Select the mail that you want to add the sender to whitelist and click the 'Whitelist this Sender' button.
An alert will be displayed to confirm adding the sender to whitelist.
Click 'OK' to confirm to add the sender to whitelist. Refer the section 'Sender Whitelist' for more details.
To add a sender to blacklist
Administrators can choose to add senders to 'Sender Blacklist' from the Quarantine interface also. Once the selected senders are added to blacklist, all emails from them to the selected domain will be automatically blocked.
- Select the mail that you want to add the sender to blacklist and click the 'Blacklist this Sender' button.
An alert will be displayed to confirm adding the sender to blacklist.
- Click 'OK' to confirm to add the sender to blacklist. Refer the section 'Sender Blacklist' for more details.
To delete a quarantined mail
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Select the mail that you want to delete and click the 'Delete' button
An alert will be displayed to confirm the deletion. Click 'OK' to delete the selection email.
The selected mail will be deleted and will no longer be in the quarantined mail list.
- Click the 'Delete All' button to remove all the quarantined emails.
An alert will be displayed to confirm the deletion. Click 'OK' to delete all quarantined emails.
All the quarantined emails for current domain will be deleted.