Appendix 2 GeekBuddy
GeekBuddy offers the quickest, most comprehensive way of getting help with your computer problems. GeekBuddy is carried out by Comodo computer experts establishing a remote desktop connection to your machine and fixing your computer’s problems right in front of your eyes. No longer do you need to make time consuming calls to impatient help desk support staff. Instead, just sit back and relax while our friendly technicians do the work for you.
GeekBuddy includes the following services:
- Virus Diagnosis / Removal - Scanning your PC to check for viruses and spyware. Automatic/manual removal of the detected viruses.
- PC Tune Up - Running full scans to evaluate issues affecting your computer's performance. Fine Tuning key areas and improving speed and stability.
- Internet Login Protection - Activating your computer's basic security settings to prevent loss of sensitive data and identity theft.
- Email Account Set Up - Setting up your Internet-based email account - any provider, any account. Great for new computers and novice email users.
- Software Installation - Installing your Comodo products and customizing configuration for maximum security protection and efficiency.
- Printer Set Up and Troubleshooting - Installing or updating software and printer drivers, checking ink levels and configuring your printer to work on a wireless or wired network.
- Green PC - Optimizing your power management setting based on how you use your computer. Go green and save money on your electric bill.
- Computer Troubleshooting - Checking basic hardware conflicts in Windows.
- Our experts are available 24 hours per day.
- Unlimited incidents on an unlimited number of computers.
- Enjoy using your problem-free computer once again !!
Please visit http://www.geekbuddy.com/ for more details.
The service requires the GeekBuddy client installed in your system.
To download and install the GeekBuddy client
- Click the 'Help' link at the top of the main interface to open the 'About' dialog.
- Click the Get help from a Geek Buddy tab.
This automatically installs and launches the client. Within seconds, a Comodo Support Technician responds in a chat window and asks you to describe the problem. After you do, our computer expert takes over! GeekBuddy enables our experts to actually tap into your computer and make the changes necessary to solve your problem, and get your PC working perfectly.
If you once install the client, you can initiate the chat at any time by clicking any of the links mentioned above.
For technical product questions please visit: https://support.comodo.com/ (Comodo’s Customer Service management system requires you to establish a free service account. Your service account provides access to Comodo’s extensive Knowledgebase, Customer Forums, and Live Chat support and offers the ability to submit support requests into our service management system.)