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Service Desk - Quick Start Guide

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Service Desk - Quick Start Guide
  • Service Desk - Quick Start Guide
    • Step 1 - Login To The Admin Console
    • Step 2 - Create New User Roles (optional)
    • Step 3 - Create New Departments (optional)
    • Step 4 - Add New Support Staff
    • Step 5 - Add Ticket Categories
    • Step 6 - Enroll Users
    • Step 7 - Create New Customers And Assign Users To Customers
    • Step 8 - Create Service Contracts For Customers
    • Step 9 - Manage Tickets
    • Step 10 - Manage Knowledgebase
    • Step 11 - Access Control Settings
    • Step 12 - Configure Auto-response Emails
    • Step 13 - View Reports
  • About Comodo Security Solutions

Service Desk - Quick Start Guide

 

This tutorial explains how Comodo One admins can configure Service Desk to manage their support ticketing infrastructure. The guide covers basic setup, user groups, staff, ticket routing, ticket categories, custom forms and the knowledge-base.

  • Step 1 - Login to the admin console

  • Step 2 - Create new user roles (optional)

  • Step 3 - Create new department (optional)
  • Step 4 - Add new support staff
  • Step 5 - Add ticket categories
  • Step 6 - Enroll users
  • Step 7 - Create new customers and assign users to customers

  • Step 8 - Create Service contract for customers

  • Step 9 - Manage tickets
  • Step 10 - Manage the knowledgebase
  • Step 11 - Access control settings
  • Step 12 - Configure auto-response emails
  • Step 13 - View reports

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