Xcitium Secure Internet Gateway

• Xcitium Secure Internet Gateway - Quick Start Guide
  • Step 1 - Purchase A License And Login To Secure Internet Gateway
  • Step 2 - Add Your Network
  • Step 3 – (Optional) Enroll Additional Networks And Devices
    • Enroll Additional Networks
    • Enroll Roaming Devices
    • Enroll Mobile Devices
  • Step 4 - Configure Policy Items
  • Step 5 - Build And Apply Your Policy
  • Step 6 - Generate Reports
  • Step 7 - View Account Details

Step 7 - View Account Details

• The 'Account Info' page shows user information, total DNS requests for the month, and licenses associated with your account.

• You can also upgrade your free license to a Platinum license.

• Click here to compare packages.

• Click 'Account' to open the account info page:

User Info

• Username / Email - Address that was used to sign-up for the account. System notifications are sent to this address.

• User Type - Kind of account - MSP or Enterprise

• Joining Date - Date you subscribed to Secure Internet Gateway
  

Total DNS Requests

• Shows the number of requests received by Secure Internet Gateway from the enrolled devices for the current month.

• The number of requests you can make depends on your license type:

• Platinum license

• Unlimited DNS requests

• Gold license

• DNS requests are capped at 300 K per month for the account. Account = requests from all your endpoints/networks.

• DNS requests are mainly used up by first-time requests to external sites. Subsequent requests for the same site are handled by the local cache until TTL expires.

• Requests to the Secure Internet Gateway Portal are not included in the 300 K limit.

• The request count is reset to zero at the beginning of each month.

• Once 300 K limit is reached within a month: 

• You need to upgrade to Platinum license to continue the service.

• After this point the request count will not be reset to zero at the beginning of each month. 

Licenses

• License Type - XSIG subscription type.

• Retrieval Date - Date of subscription. For Gold, this is the day you signed up. For Platinum, it is the day you purchased the license.

• Expiration Date - Subscription end date.

• Status - Whether or not the license is active.

• # of Endpoints - Endpoint selection range for the license.

• Quantity - Number of endpoints subscribed.

Enterprise/Gold license holders can upgrade to a Platinum license by clicking the 'Buy' button.