Xcitium Secure Email Gateway MSP

• Introduction To Xcitium Secure Email Gateway - MSP
  • Purchase Licenses
  • License Information
• Get Started
• Login To The Admin Console
• The Admin Console
• The Dashboard Area
• Domain Management
  • Add A Domain
  • Delete Domains
  • Edit Domains
  • Validate Domains
  • Manage A Domain
    • Domain Dashboard
    • Incoming
      • Quarantine
      • Manage Archived Mails
      • Incoming Spam Detection Settings
      • Report Spam
      • Delivery Queue
      • Destination Routes
      • Local Recipients
      • Clear Incoming Cache
      • Log Search
      • Domain Aliases
      • Domain Settings
      • Manage Report Subscriptions For Selected Domain
      • Relay Restrictions
      • Geolocation Restrictions
      • SPF Control Settings
    • Outgoing
      • Clear Outgoing Cache
      • Log Search
      • Users
      • Office 365 Activation
    • Email Management
      • Email Size Restriction
      • Blocked Extensions
      • Released Requests
      • Blacklisted Requests
      • White-listed Requests
    • Domain Audit Log
      • Audit Log Configuration
      • View Domain Log
    • Domain Rules
      • Rules
      • TLD And GTLD Rules
      • Recipient Whitelist
      • Sender Whitelist
      • Recipient Blacklist
      • Sender Blacklist
      • Whitelist Senders Per User
      • Blacklist Senders Per User
    • Account Management
      • User Account Management
      • Manage User Auto-import
      • View User History
      • Import Users From LDAP
        • LDAP Import Configuration
        • LDAP Import Confirmation List
        • LDAP Import Ignore List
• Audit Log
• Administrator Account Management
  • Administrators
  • User Groups & Permissions
  • Admin Groups & Permissions
  • My Comodo Account
  • My Profile
  • Users History
• Customer Management
  • End User License And Subscriber Agreements
  • View License Information
  • Manage Report Subscriptions
  • Notification Email Settings
• CSEG Reports - An Overview
  • Quarantine Report
  • Domain Statistics Report
  • Auto-Imported Users Report
  • Quarantine Release Report
  • Reported Spam Report
• Appendix 1 - CSEG Error Codes
• Appendix 3 - Troubleshooting LDAP
• Appendix 4 - Useful Links
• About Xcitium Security Solutions

Manage Archived Mails

CSEG can store copies of all incoming mail for all domains on an account. You can purchase storage space in Comodo Accounts Manager (CAM) at https://accounts.comodo.com

Open the archived mail area

• Click ‘Incoming’ > ‘Archive’:

The archived email area of the selected domain will open:

Page Filter

The page filter on the right side has three options:

• Show archive: Lists only the archived mails

• Show reported as spam: Lists mails that are reported as spam

• Show archive and reported as spam: Lists both archived mails and mails that are reported as spam

Select the option from the drop-down before using the filter option described below.

Use filter option to search archived emails

• Click anywhere on the 'Filters' tab to open the filters area.

• Choose the filter by which you want to search from the first drop-down, then a condition in the 2^nd text box. Some filters have a third box for you to type a search string.

• Click ‘Apply Filter’.

You can filter results by the following parameters:

• Subject: Type the email subject in the text box (column 3) and select a condition in column 2.

• From: Enter the sender name or address in the text box (column 3) and select a condition in column 2.

• To: Enter the percipient name or address in the text box (column 3) and select a condition in column 2.

• Date: Search by date and time mails archived. Select the date (column 3) and select a condition in column 2.

• Size (KB): Search archived mails by their size. Select or enter the mail size in column 3 and select a condition in column 2.

• Attachments: Enable or disable the checkbox (column 3) and select the condition in column 2.

• Marked as retained: Enable or disable the checkbox (column 3) and select the condition in column 2.

Click anywhere on the 'Filters' tab to close the filters area. Click the 'Refresh' button to remove filters.

You can add multiple filters to the same search by clicking .

View Details of Archived Mails

 

There are two ways you can view the details of an archived mail:

• In the same CGEG window

• In a new CSEG window

View details of archived mails in the same CSEG window:

• In the archived email area, select the mail that you want to view and click the 'Show Message' button.

OR

• Click on the email link in the subject column that you want to view its details.
  

The details of the selected email will be displayed.

To view the email headers, which contain the tracking information of the mail detailing the path it has crossed before reaching the recipient, click 'All headers' tab. The headers give full details of the sender, route, recipient, sent date, mail type and so on.

View details in a new window

• In the archived email area, select the mail that you want to view, right-click on the email link in the subject column and select to open in a new tab or new window.

The browser may display a warning pop-up window notification. Click the 'Options'> select 'Allow pop-ups for...' to allow to open new message in a new window. Click again 'Show message in new window'.

The details of the selected mail will be displayed in a new CSEG window.

Report archived mails as spam

After viewing the details and ensuring that the selected email is a spam you can choose to report it as a spam.

• Select the mail that you want to report as spam and click 'Report spam'.

An alert will be displayed to confirm selected email as spam.

• Click 'OK' to confirm.

A success message will be displayed and the icon  indicating the email is reported as spam will be shown under the 'Actions' column. The mail will be forwarded to the spam email address displayed in the Incoming Spam Detection Settings interface for analysis by experts. Refer to the explanation under Incoming Spam Detection Settings for more details.

Add a sender to whitelist

Administrators can choose to add the email senders to 'Sender Whitelist' from this interface. Once added to whitelist, emails sent by these senders will not be quarantined.

• Select the mail that you want to add the sender to whitelist and then click 'Whitelist this Sender'

An alert will be displayed to confirm adding the sender to whitelist.

• Click 'OK' to confirm to add the sender to whitelist. See the section 'Sender Whitelist' for more details.

Add a sender to blacklist

Administrators can choose to add the email senders to 'Sender Blacklist' from this interface. Once the selected senders are added to blacklist, all emails from them to the selected domain will be automatically blocked.

• Select the mail that you want to add the sender to blacklist and then click 'Blacklist this Sender'

An alert will be displayed to confirm adding the sender to blacklist.

• Click 'OK' to confirm to add the sender to blacklist. Refer the section 'Sender Blacklist' for more details.

Resend emails from archive

The archived mails can be sent to the recipients if required. CSEG will still retain a copy of mails in the archive even after they are sent.

• Select the mail that you want to resend and click 'Resend email'.

• An alert will be displayed to confirm resending emails.

• Click 'OK' to confirm.

A success message will be displayed.

Delete archived mails

• Select the mail that you want to delete and click the 'Delete' button

An alert will be displayed to confirm deletion.

• Click 'OK' to confirm.

The selected mail will be deleted and will no longer be in archive.

• To delete all the archived mails, click 'More actions' > 'Delete all'.

An alert will be displayed to confirm the deletion. Click 'OK' to delete all archived emails.

Exclude mails from auto-clean operations

CSEG can be configured in the Domain Settings area to automatically purge emails from archive after the configured period. If administrators wants to retain email(s) from being cleared, then these mails can be marked as 'Retain message'.

• Select the mail(s) that you want to retain and then click 'More actions' > 'Retain Message'.

The following confirmation box appears:

• Click 'OK' to confirm.

A confirmation dialog will be displayed and the retained messages are indicated by the anchor icons under the Actions column.

• To remove the retained status for a mail, select the retained message and then click 'More actions' > 'Un-Retain Message'.

An alert will be displayed to confirm selected email(s) from retain status.

• Click 'OK' to confirm.

A confirmation dialog will be displayed and the anchor icons under the Actions column are no longer displayed indicating their unretained status.