Xcitium Secure Email Gateway MSP

• Xcitium Secure Email Gateway MSP - Quick Start Guide
  • Step 1 - Login To The Admin Console
  • Step 2 - Configure Your Mail Server To Work With The CSEG Service
  • Step 3 - Add Domains
  • Step 4 - Validate Domains
  • Step 5 - Add Administrators
  • Step 6 - Add Incoming Users
  • Step 7 - Add Outgoing Users
  • Step 8 - Manage Configuration And Settings
  • Step 9 - View Reports

Step 9 - View Reports

Xcitium Secure Email Gateway can periodically generate different kinds of reports that are sent to administrators and users. CSEG generates two types of report - a global report for all domains belonging to the account and the specific for a domain. The reports for these types will be similar except the former will contain reports for all domains while the latter will contain reports for the selected domain.

Add new subscriber(s) in the report subscription list for a selected domain

1. Click 'Domain' > select the domain for which you want to add subscriber > click 'Manage domain'.

2. Click 'Incoming' > 'Manage report subscriptions' on the left hand menu.

3. Enter the full email address of the subscriber(s) in the 'Report recipients'  text box. You can add multiple subscribes at a time with each email addresses separated by a comma. You can also add subscriber(s) in each report configuration area, if required.

4. Select the 'Enabled' buttons in the respective report configuration area for receiving the reports.

5. Select the frequency of the report to be sent to the subscribers from the options. (see the topic 'Manage Report Subscription for Selected Domain' if you need more help with this).

6. Click the 'Save' button at the bottom.

7. To remove subscriber(s), just delete them in the 'Report recipients' text box and click the 'Save' button at the bottom.

• Domain statistics report

• Quarantine report

• Quarantine release report

• Reported spam report

• Users auto-import report

To add new subscriber(s) in the report subscription list for all domains in the account

There are two methods you can add subscribers for receiving global reports.

1. At the time of adding new administrators.

• Click 'Account management' > 'Admins' on the left hand menu

• Click the 'Add' button.

• After filling out other details in the 'New administrator' dialog, select the 'Subscribe emails to global reporting' check box.

• Click the 'Save' button.

2. In the 'Manage report subscriptions' interface. 

• Click 'Customer management' > 'Manage report subscriptions' on the left hand menu. 

• Enter the full email address of the subscriber(s) in the 'Report recipients' text box. You can add multiple subscribes at time with each email addresses separated by a comma. You can also add subscriber(s) in each report configuration area, if required.
  

• Select the 'Enabled' buttons in the 'Quarantine report' and 'Domain statistics report' configuration area for receiving both the reports.

• Select the frequency of the report to be sent to the subscribers from the options for Quarantine Report and Domain Statistics Report. (see the topic 'Manage Report Subscriptions' if you need more help with this).

• Click the 'Save' button at the bottom. 

There is only one way to remove subscribers from the list. 

• To remove subscriber(s), just delete them in the 'Report recipients' text box and click the 'Save' button at the bottom. 

The types of global reports available for an account are:

• Quarantine report

• Domain statistics report