• Introduction To Xcitium
• Sign Up For A Xcitium Account
• The Admin Console
• The Dashboard
• Manage Admins, Staff And Roles
  • Manage Admins And Staff
  • Manage Roles
  • Admin Privilege Levels
• Manage Customers
• Access Xcitium Modules
• App Store
  • Add Acronis Backup
  • Add Quote Manager
  • Upgrade Endpoint Manager
  • Add Customer Relationship Management
  • Add Xcitium Secure Email Gateway Enterprise
  • Add Service Desk
• Quick Actions
• Tool Set
• Manage Your Account
  • Update Account Details And Customize Reports
  • Xcitium Platform License Account Details
  • Account Security Settings
  • Remote Access Support
• Manage Subscriptions, Usage, Billing And Settings
  • Manage Subscriptions
  • View Usage Details
  • View Billing Details
  • Configure App Settings And Service URL
• Reports
• Notifications
• View Audit Logs
• Configure Xcitium Platform Settings
• Xcitium Support
• View Release Notes
• Appendix 1 - Dragon Platform Versions
• Appendix 2 - Charging For Managed Devices
• About Xcitium Security Solutions

Access Xcitium Modules

• Core modules - Click ‘Applications’ on the Xcitium menu-bar

• Additional modules – Click ‘Store’ on the Xcitium menu-bar

A module is an enterprise application which is integrated with Xcitium Platform. Examples include 'Endpoint Manager', 'Service Desk' and 'CRM'.

• Each module answers a specific security, productivity or management need. Together, they form a suite of tools which will streamline your workflows, increase your productivity and improve the service you provide to customers.

• Click 'Applications' in the top-menu to access all available modules.

• The modules available to you depends on whether you have an MSP or enterprise account. See the Appendix for a list of products available with each type.

Xcitium Core modules:

• Endpoint Manager - Manage, monitor and secure mobile and fixed devices which connect to customer networks. Also includes patch management and remote control functionality.

• Xcitium Secure Internet Gateway - Advanced web filter which provides comprehensive, DNS-based security for networks.

• Technology Assessment Platform (TAP) - A utility that helps MSPs audit their client’s network and create plans to address their needs.

Account admins can add the following modules from the 'Store' interface:

• Service Desk - Fully fledged ticketing system which lets you offer dynamic support services to internal and external clients. Respond to support tickets, generate reports, create knowledge base articles and more.

• Quote Manager - Powerful solution that lets you quickly construct, send and manage customer quotes.

• Acronis Cloud Backup - Online backup and disaster recovery. Powered by one of the leading names in business continuity, Acronis backs up any data from any source, and restores it with ease to any destination.

• cWatch - Cloud based security intelligence and event management product (SIEM).

• Xcitium Secure Email Gateway Enterprise - Spam and threat prevention solution that uses an array of advanced technologies to prevent junk mail from entering your network. Available only to 'Xcitium - Enterprise' customers.

• Xcitium Secure Email Gateway MSP - Antispam and threat prevention solution that monitors email traffic on your customers' networks. Available only to '  Xcitium - MSP' customers.

• Xcitium Secure Web Gateway - Web security solution that includes URL filtering, malware protection, Valkyrie file verdict service, and portable containment.

• Customer Relationship Management (CRM) - Sales automation platform. Create fluid workflows to create, nurture and close customer leads.

• Xcitium Data Loss Prevention - Data leak protection solution. Enforce policies to control data in use, in motion, and at rest. Available only to XcitiumEnterprise customers.

• Xcitium Dome Firewall Virtual Appliance - Control firewall policy, antivirus, intrusion prevention, website filtering, traffic monitoring, VPN and proxy servers.

• Xcitium Dome Firewall Central Manager - A central console for remote management of multiple Xcitium Firewall Virtual appliances. MSP/Enterprise admins can remotely monitor and manage firewall appliances on remote networks.

• cWatch EDR - Endpoint Detection and Response. Unrivaled visibility into the activities of Windows endpoints on your network. View security related incidents in a detailed timeline and receive instant alerts if an attack occurs.
  

• MDR - Managed Detection and Response. A complete security service delivering 24/7 threat monitoring, detection and response to cyberthreats. Combined with Xcitium’s 24/7 SOC service, get advanced analytics, threat intelligence and human expertise in incident investigation on your networks and endpoints.

See App Store for more details about how to add these applications to Xcitium.

Note: Additional modules may require separate subscriptions. Licenses can be obtained from the Xcitium console.

 

Open an integrated module from the Xcitium Console

• Click 'Applications' on the menu bar and select an application from the list:

The selected module will open:

• Alternatively, click 'Applications' > 'All Applications' then ‘Open Module’ in the respective tile.