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Xcitium Platform

Xcitium Platform

Xcitium - Admin Guide

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Manage Your Account > Remote Access Support
  • Introduction To Xcitium
  • Sign Up For A Xcitium Account
  • The Admin Console
  • The Dashboard
  • Manage Admins, Staff And Roles
    • Manage Admins And Staff
    • Manage Roles
    • Admin Privilege Levels
  • Manage Customers
  • Access Xcitium Modules
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  • Quick Actions
  • Tool Set
  • Manage Your Account
    • Update Account Details And Customize Reports
    • Xcitium Platform License Account Details
    • Account Security Settings
    • Remote Access Support
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    • Manage Subscriptions
    • View Usage Details
    • View Billing Details
    • Configure App Settings And Service URL
  • Reports
  • Notifications
  • View Audit Logs
  • Configure Xcitium Platform Settings
  • Xcitium Support
  • View Release Notes
  • Appendix 1 - Dragon Platform Versions
  • Appendix 2 - Charging For Managed Devices
  • About Xcitium Security Solutions

Remote Access Support

 

  • Click 'Management' > 'Account' > 'Remote Access Support'
  • You can specify whether or not the Xcitium support team should be allowed to remotely access your Xcitium account.

    • Remote access allows us to more effectively troubleshoot any issues you may be having and to activate modules when required.

      Authorize remote access

      • Click 'Management' > 'Account'
      • Select the 'Remote Access Support' tab




      • Select 'Enable Remote Access Support'
      • Click 'Save Changes'.
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