• Introduction To Xcitium
• Sign Up For A Xcitium Account
• The Admin Console
• The Dashboard
• Manage Admins, Staff And Roles
  • Manage Admins And Staff
  • Manage Roles
  • Admin Privilege Levels
• Manage Customers
• Access Xcitium Modules
• App Store
  • Add Acronis Backup
  • Add Quote Manager
  • Upgrade Endpoint Manager
  • Add Customer Relationship Management
  • Add Xcitium Secure Email Gateway Enterprise
  • Add Service Desk
• Quick Actions
• Tool Set
• Manage Your Account
  • Update Account Details And Customize Reports
  • Xcitium Platform License Account Details
  • Account Security Settings
  • Remote Access Support
• Manage Subscriptions, Usage, Billing And Settings
  • Manage Subscriptions
  • View Usage Details
  • View Billing Details
  • Configure App Settings And Service URL
• Reports
• Notifications
• View Audit Logs
• Configure Xcitium Platform Settings
• Xcitium Support
• View Release Notes
• Appendix 1 - Dragon Platform Versions
• Appendix 2 - Charging For Managed Devices
• About Xcitium Security Solutions

Appendix 2 - Charging for Managed Devices

 

This page explains per-device charges if you have greater than 50 managed devices.

• Charging Model

• Pricing
  

• Example charging scenarios

• Notes

Charging Model

There are two types of devices you can manage with Xcitium:

Managed and Secured - Device has Xcitium security products installed and needs a paid AEP or EDR license.

Managed - Device does not have any Xcitium security products installed. It is only managed by Xcitium.

At the end of each month, we count the number and type of devices you had online and, if appropriate, invoice you for those devices. You get 50 ‘managed’ devices for free.

• You can have 50 ‘managed’ devices for free. The 50 free device offer disappears when you add the 51st managed device. From 51 onwards you will be charged for all managed devices, including the first 50, per the schedule on page 3.

• If we detect a ‘managed and secured’ device without a license then we charge the standard AEP rate of $3.75 per device.

• We subtract any AEP/EDR licenses you have from your device count and charges. License-offset is different for endpoints and mobile devices:

• Each AEP or EDR seat covers 1 active managed endpoint
  

• Each AEP or EDR seat covers 5 active mobile devices

Pricing for active, unlicensed devices

 

Total devices *	0-50	51-99	100-999	1000-9999	1000+
‘Managed’ endpoints	FREE	$1.25	$1.10	$0.95	$0.80
‘Managed’ mobile	FREE	$0.65	$0.55	$0.45	$0.40
‘Managed and Secure’ endpoints (unlicensed)	$3.75	$3.75	$3.75	$3.75	$3.75

• Your price tier is determined by the combined total of mobile and endpoint devices you have enrolled in endpoint manager, but you are only invoiced for unlicensed active devices.

• So if you have 60 endpoints and 53 mobile devices enrolled, your total is 113 devices and you are charged at the 100-999 rates for any active, unlicensed devices.

• An active device is one that connected to Endpoint Manager at any time during the billing cycle of one month.

• An ‘endpoint’ is a workstation or server running Windows, Mac OS or Linux. Mobile = device running iOS or Android.

Example charging scenarios

Case No	Paid AEP Seats*	Paid EDR Seats*	Active Endpoints**	Active Mobile **	Total Active	Devices not covered by AEP/EDR	Base Workstation Price	Base Mobile Price	Total Charges
1	250	0	230	100	330	0	$1.10	$0.55	$0
2	50	0	70	0	70	20 endpoints	$1.25	$0.65	$25
3	500	100	830	0	830	230 endpoints	$1.10	$0.55	$253
4	84	0	80	40	120	20 mobile	$1.10	$0.55	$11

* 1 AEP/EDR license covers 5 active mobile devices. For example:

• In row 4, there are 84 paid AEP licenses

• In row 4, there are 84 paid AEP licenses

• There are 440 active mobile devices

• 420 of these mobile devices are paid for by the 84 AEP licenses (84 * 5)

• This leaves only 20 chargeable mobile devices. 20 * $0.55 = $11 charge

** A device is classed as active if it connected to Xcitium at least once in the billing period (1 month).

Notes

• You MUST activate your AEP and EDR licenses in Endpoint Manager to have them considered. If you purchased but didn’t activate, then the devices are subject to charge.