| What you see |
What to do |
| The Advanced area is blank or still loading |
Wait a few seconds, then refresh. Make sure you are signed in to the platform in this browser. Loading can show 'Doing science...'. |
| Clicks do nothing / menus look cut off |
Make the browser window larger and close any pop-up covering the page. |
| No results! |
Your filter removed every row. Remove the filter chip or widen the date range, then use 'Back to previous results'. |
| There was a problem with your question |
A step has an invalid choice, often a join on fields that do not match. Open the editor, fix or remove the last step you added, and click 'Visualize'. 'Show error details' gives more information. |
| You don't have permissions to do that. |
Your account cannot perform this action (for example adding to a dashboard). Ask your administrator. |
| Bell says an admin needs to set up email |
Alerts are not available until an administrator sets up email integration. |
| A text filter shows a value you did not type |
Pressing Enter picks the first suggestion. Click the exact value you want in the suggestion list instead. |
| Scatter or Map chart is empty |
Scatter needs two numeric fields and Map needs a region field. Choose them in the chart settings (gear), or use a different chart. |
| A chart has far too many bars |
Group by a field with fewer values, switch to Row or Pie (small items become 'Other'), or add a 'Sort' and 'Row limit'. |
| Only part of a big table is visible |
On-screen results show the first 2,000 rows. Use Download for full results.
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