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Xcitium Enterprise

Xcitium Enterprise

Xcitium Enterprise Administrator Guide

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Devices And Device Groups > Manage Devices > Manage Mac OS Devices > View Mac Device Logs
  • Introduction To Xcitium Enterprise - Endpoint Protection Platform
    • Key Concepts
    • Best Practices
    • Login Into The Admin Console
    • Upgrade To Full Version
  • The Admin Console
  • The Dashboards
  • CNAPP Dashboard
  • ROI Dashboard
  • Devices And Device Groups
    • Manage Device Groups
      • Create Device Groups
      • Edit A Device Group
      • Assign Configuration Profiles To A Device Group
      • Remove A Device Group
      • Run Procedures On Device Groups
    • Manage Devices
      • Add New Devices
      • Manage Windows Devices
        • View And Edit Device Name
        • View Summary Information
        • View Network Information
        • View And Manage Profiles Associated With A Device
        • View Maintenance Windows Associated With A Device
        • View And Manage Applications Installed On A Device
        • View The Files On A Device
        • View Exported Configurations And Import Profiles
        • View MSI Files Installed On A Device Through Xcitium
        • View And Manage Patches For Windows And 3rd Party Applications
        • View Antivirus Scan History
        • View And Manage Device Group Memberships
        • View Device Logs
      • Manage Mac OS Devices
        • View And Edit Mac OS Device Name
        • Summary Information Of Mac Device
        • View Installed Applications
        • View Quarantined Files On Mac OS Device
        • View And Manage Profiles Associated With A Device
        • View Packages Installed On A Device Through Xcitium
        • View And Manage Device Group Memberships
        • View Mac Device Logs
      • Manage Linux Devices
        • View And Edit Linux Device Name
        • Summary Information Of Linux Device
        • View Network Information Of A Linux Device
        • View And Manage Profiles Associated With A Linux Device
        • View Linux Packages Installed On A Device Through Dragon
        • View And Manage Device Group Memberships
      • Manage Android Devices
        • View And Edit Device Name
        • View Summary Information
        • Manage Installed Applications
        • View And Manage Profiles Associated With A Device
        • View Sneak Peek Pictures To Locate Lost Devices
        • View The Location Of The Device
        • View And Manage Device Group Memberships
      • Manage IOS Devices
        • View And Edit Device Name Of An IOS Device
        • View Summary Information Of An IOS Device
        • View Applications Installed On An IOS Device
        • View And Manage Profiles Associated With An IOS Device
        • View The Location Of An IOS Device
        • View And Manage Group Memberships Of An IOS Device
      • View User Information
      • Remote Management Of Windows And Mac OS Devices
        • Transfer Items To / From The Remote Computer
      • Remotely Manage Folders And Files On Windows Devices
      • Manage Processes On Remote Windows Devices
      • Manage Services On Remote Windows Devices
      • Use The Command Prompt On Remote Windows Devices
      • View Event Logs On Remote Windows Devices
      • Apply Procedures To Windows And Mac Devices
      • Remotely Install And Manage Packages On Windows Devices
      • Remotely Install Packages On Mac OS Devices
      • Remotely Install Packages On Linux Devices
      • Send Enrollment Link To IOS Devices
      • Generate An Alarm On Android Devices
      • Remotely Lock Mobile And Mac OS Devices
      • Wipe Selected Mobile And Mac Devices
      • Assign Configuration Profiles To Selected Devices
      • Set / Reset Screen Lock Password For Mobile Devices
      • Update Device Information
      • Send Text Messages To Mobile Devices
      • Restart Selected Windows Devices
      • Change A Device's Owner
      • Change The Ownership Status Of A Device
      • Add Custom Notes And Tags On Devices
      • Remove A Device
      • Generate Device List Report
      • Manage Isolate And Release From Isolation
    • Bulk Enrollment Of Devices
      • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
        • Enroll Windows Devices Via AD Group Policy
        • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
        • Enroll Windows Devices Using Auto Discovery And Deployment Tool
      • Enroll Android And IOS Devices Of AD Users
    • Download And Install The Remote Control Tool
  • Cloud Workloads
  • Cloud Assets
  • Cloud Security
    • View Vulnerabilities Findings
    • Registry Scan
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    • Compliance Summary
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    • App Behavior
    • Manage Policies
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    • Manage Triggers
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  • Users And User Groups
    • Manage Users
      • Create New User Accounts
        • Manually Add Users
        • Import Users From A CSV File
      • Enroll User Devices For Management
        • Enroll Android Devices
        • Enroll IOS Devices
        • Enroll Windows Endpoints
        • Enroll Mac OS Endpoints
        • Enroll Linux OS Endpoints
      • View User Details
        • Update The Details Of A User
      • Assign Configuration Profiles To User Devices
      • Remove A User
      • Generate New Password For A User
      • Reset Two Factor Authentication Token For A User
      • Run Procedures On User Devices
    • Manage User Groups
      • Create A New User Group
      • Edit A User Group
      • Assign Configuration Profiles To A User Group
      • Remove A User Group
      • Run Procedures On User Group Devices
    • Configure Role Based Access Control For Users
      • Create A New Role
      • Manage Permissions And Users Assigned To A Role
      • Remove A Role
      • Manage Roles Assigned To A User
  • Configuration Templates
    • Create Configuration Profiles
      • Profiles For Android Devices
      • Profiles For IOS Devices
      • Profiles For Windows Devices
        • Create Windows Profiles
          • Associated Devices Settings
          • Antivirus Settings
          • Communication Client And Xcitium Client - Security Application Update Settings
          • File Rating Settings
          • Firewall Settings
          • HIPS Settings
          • Containment Settings
          • Maintenance Window Settings
          • VirusScope Settings
          • Xcitium Verdict Cloud
          • Global Proxy Settings
          • Client Proxy Settings
          • Agent Discovery Settings
          • Communication Client And Xcitium Client - Security Application UI Settings
          • Logging Settings
          • Client Access Control
          • External Devices Control Settings
          • Monitors
          • Procedure Settings
          • Remote Control Settings
          • Remote Tools Settings
          • Miscellaneous Settings
          • Script Analysis Settings
          • Data Loss Prevention Settings
          • Patch Management Settings
          • Performance Settings
          • Thumbnails Settings
          • Chat Settings
          • Applications Settings
        • Import Windows Profiles
      • Profiles For Mac OS Devices
        • Create A Mac OS Profile
          • Antivirus Settings For Mac OS Profile
          • Certificate Settings For Mac OS Profile
          • Restrictions Settings For Mac OS Profile
          • VPN Settings For Mac OS Profile
          • Wi-Fi Settings For Mac OS Profile
          • Remote Control Settings For Mac OS Profile
          • External Device Control Settings For Mac OS Profile
          • Valkyrie Settings For MacOS Profile
          • Procedure Settings For Mac Profiles
          • Monitor Settings For Mac OS Profile
      • Profiles For Linux Devices
        • Create A Linux Profile
          • Antivirus Settings For Linux Profile
          • Communication Client And XcitiumClient - Security Application Update Settings For Linux Profile
          • User Interface Settings For Linux Profile
          • Logging Settings For Linux Profile
          • Clients Access Control Settings For Linux Profile
          • Valkyrie Settings For Linux Profile
    • View And Manage Profiles
      • Export And Import Configuration Profiles
      • Clone A Profile
    • Edit Configuration Profiles
    • Manage Default Profiles
    • Manage Alerts
      • Create A New Alert
      • Edit / Delete An Alert
    • Manage Procedures
      • View And Manage Procedures
      • Create A Custom Procedure
      • Combine Procedures To Build Broader Procedures
      • Review / Approve / Decline New Procedures
      • Add A Procedure To A Profile / Procedure Schedules
      • Import / Export / Clone Procedures
      • Change Alert Settings
      • Apply Procedures To Devices
      • Edit / Delete Procedures
      • View Procedure Results
    • Manage Monitors
      • Create Monitors And Add Them To Profiles
        • Monitors For Windows Devices
        • Monitors For Mac OS Devices
      • View And Edit Monitors
    • Data Loss Prevention Rules
      • Create DLP Discovery Rules And Add Them To Profiles
      • View And Edit DLP Discovery Rules
      • Create DLP Monitoring Rules And Add Them To Profiles
      • View And Edit DLP Monitoring Rules
  • Security Systems
    • View Alerts And Security Events
      • View Alerts And Security Events By Time
      • View Alerts And Security Events By Files
      • View Alerts And Security Events By Device
      • Alert Policy
      • Suppression Rule
    • Investigate Events
      • Search Events By Query
      • Search Events By File
      • Search Events By Device
      • View Android Threat History
      • Process Timeline
    • Endpoint Security Status
      • Run Antivirus And/or File Rating Scans On Devices
      • Handle Malware On Scanned Devices
      • Update Virus Signature Database On Windows, Mac OS And Linux Devices
    • View And Manage Blocked Threats
    • View And Manage Quarantined Items
    • View Contained Threats
    • View And Manage Autorun Items
    • Manage File Trust Ratings On Windows Devices
      • File Ratings Explained
    • View List Of File Verdicts
    • View History Of External Device Connection Attempts
    • Data Loss Prevention Scans
      • DLP Logs
      • DLP Quarantined Files
  • Network Management
    • Create And Run Network Discovery Tasks
    • Manage Profiles For Network SNMP Devices
    • Manage Network Devices
      • Manage SNMP Devices
        • SNMP Device Details Interface
      • Discovered Devices
    • Manage Network Monitors
  • Software Inventory
    • View Applications Installed On Android And IOS Devices
      • Blacklist And Whitelist Applications
    • Patch Management
      • Manage OS Patches On Windows Endpoints
      • Install 3rd Party Application Patches On Windows Endpoints
        • Xcitium Supported 3rd Party Applications
    • View And Manage Applications Installed On Windows Devices
      • Uninstall A Windows Application From Selected Devices
      • Uninstall A Windows Application From All Devices
    • Vulnerability Management
  • Management Settings
    • Account Management
    • License Management
      • Manage Your Licenses
      • License Allocations
      • Bill Forecast
  • Configure Xcitium Enterprise
    • Email Notifications, Templates And Custom Variables
      • Configure Email Templates
      • Configure Email Notifications
      • Create And Manage Custom Variables
      • Create And Manage Registry Groups
      • Create And Manage COM Groups
      • Create And Manage File Groups
      • Create And Manage Tags
    • Xcitium Enterprise Portal Configuration
      • Import User Groups From LDAP
      • Configure Portal Settings
      • Configure Communication And Security Client Settings
        • Configure The Xcitium Android Client
          • Configure Android Client General Settings
          • Configure Android Client Antivirus Settings
          • Add Google Cloud Messaging (GCM) Token
        • Add Apple Push Notification Certificate
        • Configure Windows Clients
          • Configure Communication Client Settings
          • Configure Client Security Settings
      • Manage Xcitium Enterprise Extensions
      • Configure Xcitium Enterprise Reports
      • Device Removal Settings
      • Account Security Settings
      • Set-up Administrator's Time Zone And Language
      • Configure Audit Log Settings
    • Dashboard Settings
    • Cloud Security Settings
      • Manage Cloud Accounts
        • Amazon Web Server (AWS) Account Onboarding
        • Google Cloud Platform (GCP) Account Onboarding
        • Microsoft Azure Account Onboarding
      • Manage Cluster
      • Configure Integrations
        • CWPP
        • CSPM
        • Registry
        • S3 Data Source
      • Create And Manage Labels
      • Create And Manage Tags
      • Create And Manage Groups
      • Configure Ticket Template
    • Data Protection Templates
      • View And Manage Pattern Variables
      • View And Manage Keyword Groups
    • View Version And Support Information
    • Alert Notification Settings
  • Appendix 1a - Xcitium Services - IP Nos, Host Names And Port Details - EU Customers
  • Appendix 1b - Xcitium Services - IP Nos, Host Names And Port Details - US Customers
  • Appendix 2 - Pre-configured Profiles
  • Appendix 3 - Default Xcitium Security Policy Details
  • About Xcitium

View Mac Device Logs


Click 'Assets' > 'Devices' > 'Device List' > 'Device Management' > click the name of a Mac device > 'Logs'

  • The 'Logs' tab shows all events that occurred on a specific device.

  • This contrasts to 'Dashboards' > 'Dashboard' > 'Audit Logs', which shows events on all devices.

View device logs

  • Click 'Assets' > 'Devices' > 'Device List'

  • Click the 'Device Management' tab

    • Select a group to view just its devices

OR

    • Select 'Show all' to view every device enrolled to xcitium

  • Click the name of a Mac OS device

  • Click the 'Logs' tab

 


There are three types of logs, each shown on a different tab. Each row on these tabs is a specific event.


Click on the following for details about each type of log:

  • Alert Logs

  • Monitor Logs

  • Procedure Logs

Alert Logs


A record of all events where an alert was generated on the endpoint. For example, logs are generated a breach of monitoring conditions.

View alert logs

  • Click 'Assets' > 'Devices' > 'Device List'

  • Click the 'Device Management' tab

  • Select a group to view just its devices

Or

  • Select 'Show all' to view every device enrolled to xcitium

  • Click the name of the Mac OS device then select the 'Logs' tab

  • Select 'Alert Logs'


 

Column Heading

Description

Alert Name

The alert template used in the event.

  • An alert template is just a collection of settings that determines alert recipients, information included, priority etc. The template does not specify the condition under which the alert is generated.

  • The 'Trigger Name' is the actual monitor that generated the alert.

  • In the standard workflow, all monitors have the 'Default Alert' template applied to them. Click 'Configuration' > 'Templates' > 'Alerts' > 'Default Alert' to view the settings in the default template.

  • You can also create your own alert templates. See 'Manage Alerts' for more details.

  • Click the alert name to view and configure its settings.

Trigger Name

The monitor that generated the alert.

  • You can create a monitor to watch activity on a device and alert you if certain conditions are met.

  • For example, 'alert me if disk usage exceeds 90%' on a device.

  • Click the monitor name to view and configure its settings.

  • See Manage Monitors for more details.

Trigger Type

The possible value is 'Monitor'

Hits Count (24 H Period)

The number of times this condition was triggered in the past 24 hours.


Monitor Logs

  • Monitors are scripts which keep track of specific items on a device. For example, you may set a monitor to track disk usage does not exceed a certain percentage.

  • Monitors can be added to the 'Monitoring' section of a configuration profile.

  • Monitoring logs are shown for the past 24 hours.

  • See Monitors for Mac OS Devices for help to create monitors.

  • See  Monitor settings for Mac OS Profile for help to add monitors to profiles

View monitoring logs

  • Click 'Assets' > 'Devices' > 'Device List'

  • Click the 'Device Management' tab

  • Select a group to view just its devices

Or

  • Select 'Show all' to view every device enrolled to xcitium

  • Click the name of the Mac OS device then select the 'Logs' tab

  • Click 'Monitoring Logs'



Monitoring Logs - Table of Column Descriptions

Column Heading

Description

Monitor Name

The monitor that was triggered to create the log.

  • Click the name to view and manage the conditions of the monitor.

  • See Manage Monitors for more details.

Status

Whether or not the monitor is currently active on the device.

Hit Count

The number of times the monitored condition was breached in the last 24 hours.

Last Hit Time

Date and time the condition was last broken.

Last Update Time

Date and time when the information was last refreshed.

Details

  • Click the 'Details' link to view a log of the breach events.

  • See View Details of Monitoring Logs (given below) for more information.


Monitor Details

  • Click the 'Details' link to view event information and the conditions of a monitor:


Details are shown under three tabs:

 

Logs- The date and time when the event occurred. Also shows details about the monitoring rule that detected the event.


Monitoring Log Details - 'Logs' tab - Table of Column Descriptions

Column Heading

Description

Time

Date and time of the event.

Status

The current status of the monitored condition on the device.

Additional Information

Details on the condition monitored and the breach


Tickets - Shows any service desk tickets created by the events. Applies only to Xcitium Products with Service Desk module.


Statuses- Shows the current status of all conditions monitored on the device.




Monitoring Log Details - 'Statuses' tab - Table of Column Descriptions

Column Heading

Description

Condition Type

The observed parameter of the monitor.


Click the condition to view the details of the monitored parameter and configured thresholds. An example is shown below:

Value

The thresholds set for the parameter.

Status

Current state of the monitored parameter.

  • Green - The device is operating within the thresholds of the monitored condition.

  • Grey - Unknown

  • Red - The device is exceeding the thresholds of the monitored condition.

Status Changed at

The date and time of the most recent change to the monitor status.



Procedure Logs



The procedures log tab shows scripts that were manually run on Mac devices as well as those run automatically via a profile. For help to create and run script procedures, see Manage Procedures.

  • Click 'Assets' > 'Devices' > 'Device List'

  • Click the 'Device Management' tab

  • Select a group to view just its devices

Or

  • Select 'Show all' to view every device enrolled to xcitium

  • Click the name of the Mac OS device then select the 'Logs' tab

  • Click 'Procedures Logs'


Procedure Logs - Table of Column Descriptions

Column Heading

Description

Procedure Name

The label of the script procedure that was run on the device.

  • Click the procedure name to view the parameters of the script.

  • See Manage Procedures for more details.

Started At

The date and time when the procedure commenced.

Started By

Who or what launched the procedure.

  • A profile name will be shown here if the procedure was scheduled in a profile which is active on the device.

  • An admins name or email address will be shown if the procedure was run manually. Click the name/email address to view the details of the admin.

Launch Type

Whether the procedure was scheduled or run manually.

Executed By

The user account type used by xcitium to run the procedure.

Finished At

The date and time when the procedure was completed.

Status

Whether the script was successful or not.


You can configure an alert if a procedure deployment fails. See 'Manage Procedures' for help with this.

Last Status Update

The date and time when the information was last updated.

Details

  • Click the 'Details' link to view a log of the procedure's execution.

  • See the explanation of View Details of Script Procedure Logs given below.


View Patch Procedure Log details

  • Click the 'Details' link to view details about a procedure's execution:

 

The details are displayed under two tabs:


Statuses- The date and time at which successive stages in the procedure were run, their success status and results.


Script Procedure Log Details - 'Statuses' tab - Table of Column Descriptions

Column Heading

Description

Time

The date and time of the procedure execution.

Status

Whether the execution was successful or not.

Additional Information

Provides details on the execution:

  • If successful, displays the results of the procedure execution

  • If failed, displays the reason for not running the procedure


Tickets- Displays tickets raised for any failed procedures. Applies only to Xcitium products with Service Desk module.

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