Accepting Remote Desktop Requests
In order to solve certain problems, the support technician may need to connect to your computer via remote desktop connection. This will allow them to directly perform the required services while you watch. Remote desktop control can only go ahead if you grant permission for this to happen. Our technicians will always request your permission via the chat window as shown below:
Click the 'Accept' link to enable the technician to connect to your computer. The technician will take control over your computer through remote desktop connection and start fixing your problems or performing the service that you requested. The technician may also ask your permission to make other changes to your machine. Such changes might include installing programs, creating system restore points or deleting unnecessary or malicious files.
On completion of his/her work, the technician will disconnect from your computer, inform you that the requested tasks have been completed and ask whether you would like help with anything else.
Congratulations, you just finished your first GeekBuddy support session. We hope you enjoy using your trouble-free computer.
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