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...Comodo One (C1) contains several modules that help IT managers to keep their organization's computers running smoothly. Some of the modules like Endpoint Manager (EM) are capable of automatically sending tickets to Service Desk via API. You can integrate Service Desk to your own applications through API. Once integrated, you can submit and manage tickets using your own interfaces. Service Desk requires API keys to authenticate C1 modules and custom applications that submit tickets. Administrators need to specify the IP addresses from which these applications can access Service Desk. Service Desk auto-generates API keys for these IP addresses...

... Price Books   Price Books let you specify different prices for products/services in a single, easy identifiable record. The 'List' price of a product in a price book need not be the same as the 'Unit' price of the product. This gives you the flexibility to charge different pricing schedules to different customer bases. You can then assign a price...

... Price Books   Price Books let you specify different prices for products/services in a single, easy identifiable record. The 'List' price of a product in a price book need not be the same as the 'Unit' price of the product. This gives you the flexibility to charge different pricing schedules to different customer bases. You can then assign a price...

...Save'. To delete a 'Header Filter' rule from the list, click the  button under the last column and click 'OK' in the confirmation screen. To remove all the 'Header Filter' rules, click the 'Delete all' link and click 'OK' in the confirmation screen. Archive and Quarantine Click 'Profile Management' > 'Profiles' Locate the profile you want to work on and click the 'Edit' button on the right Click the 'Archive and Quarantine' tab Profiles: Archive and Quarantine Settings - Table of Parameters Parameter Description Archive method Select how the mails should be archived from the drop-down. The options available...

... Incident Category Management Incident categories let you classify events based on their impact on the endpoint or network. You can assign colors to identify each category. There are predefined, default categories for managing essential incidents. You can add and edit categories as required. The default incident categories are:    Authentication Anomalies    Anomalies in privileged user account activities...

...Comodo One modules like Endpoint Manager or CRM. Staff imported from C1 inherit the role they have in the portal. You can change this role in the Service Desk interface at any time. See Staff Roles if you want to read more about adding and managing roles. Select a role for the staff member from the drop-down: Department - The internal department to which the staff member belongs. New staff are auto-assigned to the Service Desk ‘Default’ department. You can view and change the default department at ‘Admin Panel’ > Settings’ > ‘System’. See Service Desk System Settings...

...COMODO Internet Security. If you want to install the application in a location other than the default location, click 'Browse' to choose a different location. After customizing your installation, click the 'Back' button to return to the installation configuration screen.   Click the 'Agree and Install' button to proceed with the installation. Step 3 - Installation Progress ( Click to go back to Step 2 ) The installation progress will be displayed... ...and on completion, the restart dialog will be displayed. Step 4 -  Restarting Your System In order for the installation to take effect, your computer needs to be restarted. Please save...

... View and Manage Asset Types   Click 'Admin Panel' > 'Manage' > 'Assets' An asset is an item or service added to a ticket in order to charge custom rates for specific types of work. For example, a 'Printer' may be one of your assets. You may want to charge a different rate for work done on printers. Add the...

... View and Manage Asset Types   Click 'Admin Panel' > 'Manage' > 'Assets' An asset is an item or service added to a ticket in order to charge custom rates for specific types of work. For example, a 'Printer' may be one of your assets. You may want to charge a different rate for work done on printers. Add the...

...Comodo NxSIEM provides ready-made configuration script files for each customers /network/zone which can be downloaded from the respective 'Customer Details' page. Once connected, the NxSIEM server will be able to receive and store logs from the customer's endpoints. The following sections explain more about: Configuring NXLOG Utility Configuring RSYSLOG Utility Configuring NXLOG Utility Administrators can download a specific customer's NXLOG configuration file from the administrative console and use this to configure the NXLOG utilities installed on Windows endpoints connected to the customer's network. To download the NXLOG Configuration File Open the 'Asset Management' interface...