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... Email Templates   Click 'Admin Panel' > 'Emails' > 'Templates' Template sets allow you to create standardized emails for announcements, report notifications, tickets, and user responses. There are two categories of template: Global template – Click 'Settings' > 'Emails' This template is used for emails from all departments IF no department template is set. Department templates – Click 'Staff' > 'Departments' These...

... SNMP Device Details Interface The device details page lets you view an SNMP device’s hardware and software, profiles, and event logs. You can also manage profiles, remove it from the managed list, rename device’s name and delete the device. Open SNMP Device Details Click 'Network Management' > 'Devices' Click the 'Managed Devices' tab if not already open Select...

... Add a Purchase Order There are three ways to create a purchase order record: Click 'All' > 'Purchase Order' > 'Add Purchase Order'. This will open the full 'New Purchase Order' form. See ' Create a New Purchase Order Record ' for more information. Clone a record – Duplicate an existing vendor record to use as template for a new vendor record. See...

... Backup/Restore a Firewall Device Dome Central Manager allows you to backup the current state of a firewall device at any time. Each backup includes device configuration settings and database dumps. The backups are stored on the firewall device itself. You can restore the firewall from any saved backup by clicking the 'Restore' button. To manage backup and restore operations of...

... Users   The content of outgoing mail should be checked because sending out spam can damage your corporate reputation. Configure User's Email Client for Outgoing Mail Filtering The email clients of the users added for outgoing email filtering must be configured to point to CSEG service. In the 'Account Settings' interface of the user's email client, enter the...

... Manage Protection Settings for Several Devices   cWatch allows you to apply protection settings configured for one device to other devices. This is useful if you want to roll out the same protection settings to a group of devices. To deploy the same protection settings to several devices: Click on a device on the left then click the gear icon...

... Add a Purchase Order There are three ways to create a purchase order record: Click 'All' > 'Purchase Order' > 'Add Purchase Order'. This will open the full 'New Purchase Order' form. See ' Create a New Purchase Order Record ' for more information. Clone a record – Duplicate an existing vendor record to use as template for a new vendor record. See...

... Containment Configuration   Click 'Settings' > 'Containment' to open the section If CIS encounters a file that has a trust rating of 'Unknown' then you have the option to automatically run that file in the container. The container is a secure, virtual environment where unknown files can run, but cannot affect the rest of your computer. Files in the container...

... Manage FAQ Categories Frequently Asked Questions (FAQs) can be added to categories of your choice. New FAQs must be added to an existing category. Click 'Knowledgebase' > 'Categories' to add, view and edit FAQ categories. Categories can be made 'Public' or 'Internal'. Individual FAQs can also be made 'Public' or 'Internal'. 'Public' category + 'Internal' FAQ = FAQ is internal. 'Public' category...

... Ticket Filters Click 'Admin Panel' > 'Manage' > 'Ticket Filters' Ticket filters are rules which implement specific actions on tickets if certain criteria are met. Actions include routing tickets to a specific department/admin/staff member, sending an auto-response, closing/rejecting a ticket, changing the ticket owner, and more. Once saved and made active, the filter is applied to all new tickets...