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... SNMP Device Details Interface The device details page lets you view an SNMP device’s hardware and software, profiles, and event logs. You can also manage profiles, remove it from the managed list, rename device’s name and delete the device. Open SNMP Device Details Click 'Network Management' > 'Devices' Click the 'Managed Devices' tab if not already open Select...

... Report Customization With this module, you can customize any of our pre-made standard reports. If you don't like a particular graphic that we use, you can change it! Need a different name? No problem - update it! If certain elements are irrelevant to your needs, feel free to remove them. This module puts you in charge of our standard...

... Ticket Filters Click 'Admin Panel' > 'Manage' > 'Ticket Filters' Ticket filters are rules which implement specific actions on tickets if certain criteria are met. Actions include routing tickets to a specific department/admin/staff member, sending an auto-response, closing/rejecting a ticket, changing the ticket owner, and more. Once saved and made active, the filter is applied to all new tickets...

... Manage FAQ Categories Frequently Asked Questions (FAQs) can be added to categories of your choice. New FAQs must be added to an existing category. Click 'Knowledgebase' > 'Categories' to add, view and edit FAQ categories. Categories can be made 'Public' or 'Internal'. Individual FAQs can also be made 'Public' or 'Internal'. 'Public' category + 'Internal' FAQ = FAQ is internal. 'Public' category...

... Ticket Filters Click 'Admin Panel' > 'Manage' > 'Ticket Filters' Ticket filters are rules which implement specific actions on tickets if certain criteria are met. Actions include routing tickets to a specific department/admin/staff member, sending an auto-response, closing/rejecting a ticket, changing the ticket owner, and more. Once saved and made active, the filter is applied to all new tickets...

... Containment Configuration   Click 'Settings' > 'Containment' to open the section If CIS encounters a file that has a trust rating of 'Unknown' then you have the option to automatically run that file in the container. The container is a secure, virtual environment where unknown files can run, but cannot affect the rest of your computer. Files in the container...

... Run Antivirus and/or File Rating Scans on Devices   Click 'Security' > 'Endpoint Security Status.' The interface lets you run virus and file rating scans on Android, Mac OS, Windows and Linux devices. Note : The scans interface lets you manage on-demand scans only. For automated scans, please create a scan schedule in a configuration profile then push it to...

... Email Templates   Click 'Admin Panel' > 'Emails' > 'Templates' Template sets allow you to create standardized emails for announcements, report notifications, tickets, and user responses. There are two categories of template: Global template – Click 'Settings' > 'Emails' This template is used for emails from all departments IF no department template is set. Department templates – Click 'Staff' > 'Departments' These...

...Comodo safe list. Files can be transferred into this module by clicking the 'Move to' button in the ' Unrecognized Files ' area. The Trusted Files panel can be accessed by clicking Security Settings > File Rating > Trusted Files from the Advanced Tasks interface You can use the search option to find a specific item in the list by clicking the search icon at the far right in the column header at the far right in the column header. Click the chevron on the left side of the column header and select the search criteria from the drop-down. Enter...

...Comodo safe list. Files can be transferred into this module by clicking the 'Move to' button in the ' Unrecognized Files ' area. The Trusted Files panel can be accessed by clicking Security Settings > File Rating > Trusted Files from the Advanced Tasks interface   You can use the search option to find a specific item in the list. To use the search option, click the search icon at the far right in the column header. Click the chevron on the left side of the column header and select the search criteria from the drop-down. Enter partly or fully...