Search Results

... Assign Configuration Profiles to a User's Devices   Click 'Users' > 'User List' Profiles assigned to a user will apply to all devices owned by the user You can apply multiple profiles for different operating systems to a user. Endpoint Manager will apply the appropriate profile to a device depending on its OS. Manage configuration profiles assigned to a...

... Time Sheet Templates   Click 'Admin Panel' > 'Staff' > 'Time Sheet Templates' Timesheets let staff record time spent on tickets and other tasks. See Manage Staff Time Sheets i f you want background information on this item. Timesheet templates let you create sheets with activities tailored to your business. Once saved, staff can choose the template as the basis...

... Quarantine CSEG scans all messages received by your mail server to identify spam and malicious email. If enabled by your administrator or by yourself, you will receive notifications when a mail sent to you or your aliases is quarantined. The notification mail contains a link to view the message. See ' Manage Profile Settings ' for more details about enabling/disabling quarantine mail...

... Mass Management of Vendors You can perform the same action on multiple vendors records at once. This is useful when you are updating details that are common to a set of vendor records. Manage multiple records: Click 'All' > 'Vendors' to open the list of vendors Select the vendors you want to work on using the check-boxes to the...

... Associate Records from other modules to a Sales Order   You can associate a sales order with a product, organization, contact, opportunity or quote.There are two ways to do this: 1. From within another module Open any product, organization, contact, opportunity or quote record Click 'Sales Order' in the right-hand menu to view and add sales orders 2. While...

... Manage Time Sheets Click 'Admin > 'Timesheets' Service Desk staff/agents can create time sheets to record time spent on tickets and other tasks.  Staff should click 'Staff Panel' > 'My Time Sheets' to create or update a sheet. See Manage Staff Time Sheets if you need more help on this.  Admins can evaluate submitted timesheets and approve or...

... The Virtual Desktop Go to 'Tasks' > 'Containment Tasks' > 'Run Virtual Desktop' The virtual desktop is a sandbox environment in which you can run programs and browse the internet without fear those activities will damage your computer. Applications in the virtual desktop are isolated from the rest of your computer, write to a virtual file system, and cannot access...

... Configure Exim / cPanel to use a Smarthost Routing all mails to a smarthost : Go to the "Exim Configuration Editor" in WHM. Choose "Advanced Editor". Add in the routers section (after begin routers , and after the democheck: router block): smarthost_dkim: driver = manualroute domains = !+local_domains require_files = "+/var/cpanel/domain_keys/private/${sender_address_domain}" transport = remote_smtp_smart_dkim route_list = $domain mxpool1.spamgateway.comodo.com...

... Run a Custom Scan Click 'Tasks' > 'General Tasks' > 'Scan' > 'Custom Scan' A custom scan lets you check specific files, folders, drives and areas on your computer. Run a custom scan Click the 'Scan' tile on the CIS home screen OR Click 'Tasks' > 'General Tasks' > 'Scan' Select 'Custom Scan' from the 'Scan' interface. The 'Custom Scan...

... FAQs Click 'Staff Panel' > 'Knowledgebase' > 'FAQs' to open the FAQ section. Staff can post solutions to common issues in the FAQ section of the web-portal. These documents help end-users to find answers without raising a support ticket, allowing staff to prioritize more important issues. FAQs are grouped into different categories. New FAQs must be added to...