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... Add Networks   Networks can be added using any of the following methods: Domains - Add Active Directory domains by specifying their DNS name and NetBios name. See Add Domains for more details. Workgroups – Add workgroups by specifying the name of the workgroup. See Add Workgroup for more details. IP Address Range(s) – Endpoints to be scanned can be specified by...

... Manage Time Sheets Click 'Admin > 'Timesheets' Service Desk staff/agents can create time sheets to record time spent on tickets and other tasks.  Staff should click 'Staff Panel' > 'My Time Sheets' to create or update a sheet. See Manage Staff Time Sheets if you need more help on this.  Admins can evaluate submitted timesheets and approve or...

... Service Level Agreements (SLA)   Click 'Admin Panel' > 'Manage' > 'SLA Plans' Service Level Agreement (SLA) plans are an agreement between you and your customer. They define the length of time before a first response must be sent on a ticket, and the length of time by which the ticket must be closed. The system default SLA is applied...

... Start the Virtual Desktop   Click 'Tasks' on the home screen Click 'Containment Tasks' > 'Run Virtual Desktop' You can start the virtual desktop from the home-screen shortcut, from the widget, or from the 'Containment Tasks' screen. You can also configure the virtual desktop to start automatically after you login to Windows. Note. If CCS is in Virtual Desktop...

... View and Edit Monitors    You can view the details of predefined and custom monitors, but you can only edit custom monitors. You can also view profiles in which a monitor is active, and events generated by the monitor. View details of a monitor Click 'Configuration Templates' > 'Monitors' Click the name of a monitor to open its configuration...

... Create Rules to Auto-Contain Applications   Click 'Settings' > 'Containment' > 'Auto-Containment' Auto-containment rules determine whether a program is allowed to run as normal, run with restrictions, or run in the virtual environment. A contained application has much less opportunity to damage your computer because it is isolated from your operating system, important system files and personal...

... Add a Domain Admins with appropriate privileges can add domains, configure the number of users per domain, define a domain's destination route and specify archive space. The number of domains that you can add depends on your subscription plan. Add a domain Click 'Domains' on the left Click the 'Add' button The 'Add domain' dialog will open: Domain - Enter...

... The Virtual Desktop Go to 'Tasks' > 'Containment Tasks' > 'Run Virtual Desktop' The virtual desktop is a sandbox environment in which you can run programs and browse the internet without fear those activities will damage your computer. Applications in the virtual desktop are isolated from the rest of your computer, write to a virtual file system, and cannot access...

... Associate Records from other Modules to a Quote You can associate sales orders and activities to quote. On agreement of a quote, the staff member can generate a sales order / invoice to keep track of further stages of the deal. Two ways to associate a quote with other modules: 1. Create a quote from modules like 'Products', 'Services', 'Organizations', 'Contacts...

... Step 7 - Apply Profiles to Devices or Device Groups Click 'Devices' > 'Device List' Click the 'Device Management' tab at the top  Select a company or group to view devices which belong to the entity  Or  Select 'Show all' to view every device enrolled to EM  Select the device you want to manage and click 'Manage...