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... Email Reports Settings   KoruMail allows users to access their quarantined emails via a separate web based quarantine page that contains all their quarantined messages. The 'Email Report' section allows adminis to configure the URL of the 'Quarantine Webmail' page, the email notification subject line, from address, mail message template and the days and time the email should be sent...

... Attachment Filter This area lets you define how many archive levels should be checked by KoruMail. For example, a zip file may contain another zip file inside it. A depth of '2' means KoruMail will check inside both files. However, if the 2 nd zip contained another zip inside it, then KoruMail will not scan it. Click 'Modules' > 'Antispam...

... Closing the Virtual Kiosk To close the Virtual Kiosk and return to your real computer system Click the 'Kiosk' start menu at the bottom left To temporarily switch to your real Windows system, Select 'Switch to Windows'. The Virtual Kiosk will be temporarily closed and you can quickly return to it by clicking 'Open Virtual Kiosk' from the 'Sandbox Tasks...

... View and Edit Mac OS Device Name   Enrolled devices are listed by the name assigned to them by their owner. If no name was assigned then the actual device name or model number will be used. Admins can change the device name as required. Name changes apply only in Endpoint Manager. The name will not change on the endpoint...

...Comodo to debug our products and improve the service we provide to our customers. These reports contain only the line of code that failed with additional information about the circumstances of the exception. They do not contain any private information about your company or your users. The 'Reports' interface allows you to enable or disable automated sending of exception reports. Automatic report submission is disabled by default. Configure exception reporting Click 'Settings' > 'Portal Set-Up' Click the 'Reports' tab To edit the settings click the edit button  at the top right   'Allow sending of exception reports ' - Send...

...maximum allowed size (up to 250 MB) of an email. Incoming and outgoing emails larger than the value set here will be rejected. If you enter a value more than 250 MB, an alert will be displayed to contact your account manager at Comodo. The email size will be automatically set to 250 MB. Click 'Save' to confirm your changes. ...

... Open Tickets   The 'Open Tickets' area shows tickets which are currently in-progress. Select 'Open Tickets' on the dashboard to view a list of all open tickets. The hamburger  menu at  top right allows you to view 'Notifications', 'Settings', 'About' and to logout of the app.  Select any ticket to view more details and take ticket...

... My Ticket   The 'My tickets' feature allows staff to view and take actions on tickets that are assigned to them. Tickets can be answered, re-assigned, transferred, updated for time-spent and more. Tapping the ticket (or swiping right) opens the ticket. Each ticket has 'Info', 'Details', 'Thread', 'Time Spent' and 'Materials' tabs'. Click here to find out more...

... Overdue Tickets   The 'Overdue Tickets' interface lists all tickets which were not resolved within the period stipulated in the SLA. The Default SLA plan, Auto-close Overdue Ticket Time-out and Overdue ticket alert details are configured in https://one.comodo.com in advance. Click https://help.comodo.com/topic-289-1-625-7861-Ticket-Settings-and-Options.html to know more about configuration settings for overdue tickets. Tapping the ticket (or...

... Unassigned Tickets   'Unassigned Tickets' are those that have not yet been assigned to any staff member. Administrators can assign tickets to staff members by clicking the ticket number/subject then selecting 'Assign' in the actions menu. Note : Unassigned tickets will be automatically assigned to the first member who responds if the 'Claim on Response' setting is enabled in C1 Service...