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... Reset the Container Programs running inside the container write all saved data and system changes inside the container itself so they do not affect your real system. Items stored in the container could, depending on your usage patterns, contain malware downloaded from websites or private data in your browsing history. Periodically resetting the container will clear all this data and...

... Edit Endpoint Groups The Central Management Console allows administrators with appropriate privileges to edit or delete endpoint groups. Please note that you cannot delete a group which contains endpoints. To delete an endpoint group, you have to first move the endpoints to another group or delete them from the list. You can only delete a group that has no endpoints...

... FAQs Click 'Knowledgebase' > 'FAQs' to open the FAQ section. Staff can post solutions to common issues in the FAQ section of the web-portal. These documents help end-users to find answers without raising a support ticket, allowing staff to prioritize more important issues. FAQs are grouped into different categories. New FAQs must be added to an existing category...

... Associate Records from other modules to a Sales Order   You can associate a sales order with a product, organization, contact, opportunity or quote.There are two ways to do this: 1. From within another module Open any product, organization, contact, opportunity or quote record Click 'Sales Order' in the right-hand menu to view and add sales orders 2. While...

... Service Level Agreements (SLA)   Click 'Admin Panel' > 'Manage' > 'SLA Plans' Service Level Agreement (SLA) plans are an agreement between you and your customer. They define the length of time before a first response must be sent on a ticket, and the length of time by which the ticket must be closed. The system default SLA is applied...

... FAQs Click 'Staff Panel' > 'Knowledgebase' > 'FAQs' to open the FAQ section. Staff can post solutions to common issues in the FAQ section of the web-portal. These documents help end-users to find answers without raising a support ticket, allowing staff to prioritize more important issues. FAQs are grouped into different categories. New FAQs must be added to...

... Manage Tax Calculations   Allows you to set national and international tax rates to be applied to invoices, products, sales orders and purchase orders. The taxes like VAT, sales and service taxes are default taxes that ship with Customer Relationship Management (CRM). You can add a new taxes for 'Product & Services' and 'Shipping & Handling'. To add new tax...

... Associate Records from other Modules to a Quote You can associate sales orders and activities to quote. On agreement of a quote, the staff member can generate a sales order / invoice to keep track of further stages of the deal. Two ways to associate a quote with other modules: 1. Create a quote from modules like 'Products', 'Services', 'Organizations', 'Contacts...

... Review / Approve / Decline New Procedures The process to review / approve / decline new Windows and Mac procedures are same. New custom script procedures are given an initial status of 'Created' Custom script procedures must be approved before they can be added to a profile Custom patch procedures do not require approval The review/approval process: Script writer - Go to 'Configuration Templates' >...

... The Virtual Desktop   Click 'Tasks' > 'Containment Tasks' > 'Run Virtual Desktop' The virtual desktop is a sandbox environment in which you can run programs and browse the internet without fear those activities will damage your computer. Applications in the virtual desktop are isolated from the rest of your computer, write to a virtual file system, and cannot access...