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TrustConnect FAQ (in Comodo Internet Security)

...license agreement can be read here: https://accounts.comodo.com/trustconnect/management/eula What is the typical connection speed through TrustConnect? All TrustConnect connections are made over 128 bit SSL encrypted connections so typical speeds are between 1.5 - 3.0 Mbps. How do I cancel my account? If you would like to cancel your TrustConnect account at any time, please send your request to trustconnectcancel@comodo.com . Please remember to include your account user-name (login), email address and order number and a brief reason for cancellation. What security measures does TrustConnect use? All connections to TrustConnect are over 128-bit SSL encryption . Additionally, a private...

http://help.comodo.com/topic-72-1-522-6340-TrustConnect-FAQ.html
Ticket Details (in Xcitium Platform)

...key combinations such as 'Ctrl+Alt+Del', 'Alt+F4', 'Ctrl+C' on the remote machine (Windows devices only). If the managed endpoint has a multi-monitor setup, you can view individual monitors or all monitors at once. See the following sections for more help: D ownload and install the Remote Control Use the Desktop Application for Remote Control Download and install Remote Control application Download From Service Desk Download From Comodo Dragon Console Download RC from Service Desk Open the 'Staff' panel (see last link on the left) Click 'Tickets' then a ticket type ('Open', 'My Tickets', 'Unassigned', 'Overdue...

http://help.comodo.com/topic-457-1-992-14467-Ticket-Details.html
Ticket Details (in Comodo One MSP)

...key combinations such as 'Ctrl+Alt+Del', 'Alt+F4', 'Ctrl+C' on the remote machine (Windows devices only). If the managed endpoint has a multi-monitor setup, you can view individual monitors or all monitors at once. See the following sections for more help: D ownload and install the Remote Control Use the Desktop Application for Remote Control Download and install Remote Control application Download From Service Desk Download From Comodo One Console Download RC from Service Desk Open the 'Staff' panel (see last link on the left) Click 'Tickets' then a ticket type ('Open', 'My Tickets', 'Unassigned', 'Overdue...

http://help.comodo.com/topic-289-1-629-7982-Ticket-Details.html
Installation Via Installer (in Endpoint Manager)

...key for the installation process for your domain (in our case domain is itsm.yourdomain.com). You can use this link to create free SSL certificate https://www.comodoca.com/comodo-ca-free-trial . Process in Brief Login to the docker hub using your credentials Download and install the On-Premise installer on the two Linux servers. To start setup, click 'Install Endpoint Manager'. Then follow instructions to complete the Endpoint manager setup, wait for the EM to complete the installation. To Install Tigaseā€ Select INSTALL ENDPOINT MANAGER > Choose Tigase. Enter the credentials to complete the setup. After completing the installation of the two servers, login...

http://help.comodo.com/topic-399-1-850-13954-Installation-via-Installer.html
Configure Two Factor Authentication (in Xcitium Accounts Manager)

... Configure Two Factor Authentication Two-factor authentication adds additional security to present two forms of authentication before they can login to CAM. They will need to enter their regular password and a unique code generated on their mobile device. Enable Two Factor Authentication Click 'My Account' in the left menu Click 'Enable Two factor Authentication' The two factor authentication activation...

http://help.comodo.com/topic-211-1-513-1400431-Configure-Two-Factor-Authentication.html
Remove Deeply Hidden Malware (in Comodo Internet Security)

...keys hidden deep in your system. Autorun Analyzer -  An advanced utility to view and handle services and programs that were loaded when your system booted-up. CCE enables home users to quickly and easily run scans and operate the software with the minimum of fuss. More experienced users will enjoy the high levels of visibility and control over system processes and the ability to configure customized scans from the granular options menu. For more details on the features and usage of the application, please refer to the online guide at http://help.comodo.com/topic-119-1-328-3516-Introduction-to-Comodo-Cleaning-Essentials.html. Comodo Cleaning Essentials can be directly...

http://help.comodo.com/topic-72-1-522-6285-Remove-Deeply-Hidden-Malware.html
Appendix 1 CIS How To... Tutorials (in Comodo Internet Security)

...key tasks of Comodo Internet Security. Use the links below to go to each tutorial's page.   How to...:   Enable / Disable AV, Firewall and Behavior Blocker Easily - Guidance on changing the current enabled/disabled states of Antivirus, Firewall and Defense+. Setup the Firewall for maximum security and usability - A brief outline of the setting up a secure connection to Internet Block Internet Access while allowing local network (LAN) Access - guidance on configuring the Firewall to allow only Intranet or LAN connection and to block Internet connection Block/Allow websites selectively to users of your computer - guidance on configuring website filtering...

http://help.comodo.com/topic-72-1-522-6217-Appendix-1-CIS-How-to...-Tutorials.html
Remove Deeply Hidden Malware (in Comodo Antivirus for Servers)

...keys hidden deep in your system. Autorun Analyzer - An advanced utility to view and handle services and programs that were loaded when your system booted-up. CCE enables administrators to quickly and easily run scans and operate the software with the minimum of fuss. More experienced users will enjoy the high levels of visibility and control over system processes and the ability to configure customized scans from the granular options menu. For more details on the features and usage of the application, please refer to the online guide at http://help.comodo.com/topic-119-1-328-3516-Introduction-to-Comodo-Cleaning-Essentials.html . Comodo Cleaning Essentials can be directly accessed from...

http://help.comodo.com/topic-213-1-517-6004-Remove-Deeply-Hidden-Malware.html
Appendix 1b - Endpoint Manager Services - IP Nos, Host Names And Port Details - US Customers (in Endpoint Manager)

...keys and SHA 256 algorithms. The tables on this page show firewall requirements for the following Comodo services: Communication Client (CC) Xcitium Client - Security (XCS) Endpoint Detection and Response (EDR) Endpoint Manager Server (on premise installations) Remote Control sessions   Remote Control Direct connection Remote Control Peer to Peer connection Remote Control Relay Connection   Diagnostic Tools All settings grouped by port.   Communication Client (CC) Communication Client (CC) Service Purpose Hostname IP Port Criticality and notes CC Communication between device and EM server subdomain.itsm-us1.comodo.com Dynamic (Amazon load balancing) 443 Mandatory Enrollment To get client certificates mdmsupport.comodo.com...

http://help.comodo.com/topic-399-1-786-12452-Appendix-1b---Endpoint-Manager-Services---IP-Nos,-Host-Names-and-Port-Details---US-Customers.html
Remove Deeply Hidden Malware (in Comodo Internet Security)

...keys hidden deep in your system. Autorun Analyzer - Allows you to view and control the services and programs which are loaded when your computer boots-up. CCE enables home users to quickly and easily run scans and operate the software with the minimum of fuss. More experienced users will enjoy the high levels of visibility and control over system processes and the ability to configure customized scans from the granular options menu. See the CCE guide at http://help.comodo.com/topic-119-1-328-3516-Introduction-to-Comodo-Cleaning-Essentials.html for more details on the features and usage of the application.   Run CCE from CIS interface Click 'Tasks...

http://help.comodo.com/topic-72-1-766-9065-Remove-Deeply-Hidden-Malware.html
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