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...updates automatically, before the start of any scheduled scan (Default=Enabled) . Show scanning progress - When this check box is selected, a progress bar is displayed on start of a scheduled scan. Clear this box if you do not want to see the progress bar (Default=Enabled) .   Enable cloud Scanning - Instructs Comodo Internet Security to perform cloud based antivirus scanning. Selecting this option enables CIS to detect the very latest viruses more accurately because the local scan is augmented with a real-time look-up of Comodo's online signature...

...signature database into CIS. Click Enter License Key to upgrade to CIS Pro. Refer to the section ' Activating CIS Pro/Complete Services after Installation ' for more details. Clicking Viruscope Details to open a dialog which shows the Viruscope Recognizers that are active on your system. Refer to the section Behavior Blocker for more details. Game mode Game Mode enables you to play your games without interruptions or alerts. Operations that can interfere with a user's gaming experience are either suppressed or postponed.  In game mode: Defense+/Firewall alerts are suppressed. AV database updates...

...signature database into CIS. Click 'Enter License Key' to upgrade to CIS Pro or Complete. Refer to the section ' Activating CIS Pro/Complete Services after Installation ' for more details. Click 'Viruscope Details' to open a dialog which shows the Viruscope Recognizers that are active on your system. Refer to the Viruscope section for more details. Game mode Game Mode enables you to play your games without interruptions or alerts. Operations that can interfere with a user's gaming experience are either suppressed or postponed.  In game mode: Defense+/Firewall alerts are suppressed. AV database updates...

...updated.  Asset Type: The type of item which the ticket concerns. For example, 'Workstation', 'Printer', 'Server' etc. The asset type can be chosen when creating the ticket. This helps to determine the billing rate.   Ticket Type: The broad class of issue as chosen by the user or staff member who created the ticket. The options available are 'Alert', 'Order' and 'Problem'.  Ticket Type Sub-Category : Specific issue type as chosen by the person who created the ticket. For example, 'Overheating' may be a sub-category of 'Problem'. Resolution : A description of the fix/solution. Alternatively, this...

...updated.  Asset Type: The type of item which the ticket concerns. For example, 'Workstation', 'Printer', 'Server' etc. The asset type can be chosen when creating the ticket. This helps to determine the billing rate.   Ticket Type: The broad class of issue as chosen by the user or staff member who created the ticket. The options available are 'Alert', 'Order' and 'Problem'.  Ticket Type Sub-Category : Specific issue type as chosen by the person who created the ticket. For example, 'Overheating' may be a sub-category of 'Problem'. Resolution : A description of the fix/solution. Alternatively, this...

...updated with the resolution message. The ticket is moved to the 'Closed' category. Reopen closed tickets Open the 'Staff' panel (see last link on the left) Click 'Tickets' then select 'Closed' Select the tickets you want to reopen Click 'Reopen' Enter the reason for reopening the tickets and click 'Yes, Do it!' The message is added as internal note to the tickets The status of the tickets is changed to 'Open' and automatically assigned to the currently logged-in staff / admin. Create a new ticket on behalf of a user Staff and admins can create tickets on behalf of users...

...updated by the staff member Status - Indicates whether the material/expense was approved by the administrator. The possible states are: Awaiting - The expense item has been added to a ticket but has not yet been approved by an administrator. Approved - The expense item has been added to a ticket and approved for billing by an administrator. Rejected - The expense item has been rejected by an administrator. Sorting and Filtering Options Click a column header to sort items in ascending/descending order You can search for items based on the date range within which the items were added and the tickets to which...

...updated by the staff member Status - Indicates whether the material/expense was approved by the administrator. The possible states are: Awaiting - The expense item has been added to a ticket but has not yet been approved by an administrator. Approved - The expense item has been added to a ticket and approved for billing by an administrator. Rejected - The expense item has been rejected by an administrator. Sorting and Filtering Options Click a column header to sort items in ascending/descending order You can search for items based on the date range within which the items were added and the tickets to which...

...updated with the resolution message. The ticket is moved to the 'Closed' category. Reopen closed tickets Open the 'Staff' panel (see last link on the left) Click 'Tickets' then select 'Closed' Select the tickets you want to reopen Click 'Reopen' Enter the reason for reopening the tickets and click 'Yes, Do it!' The message is added as internal note to the tickets The status of the tickets is changed to 'Open' and automatically assigned to the currently logged-in staff / admin. Create a new ticket on behalf of a user Staff and admins can create tickets on behalf of users...

...updated. Asset Type: The type of item which the ticket concerns. For example, 'Workstation', 'Printer', 'Server' etc. The asset type can be chosen when creating the ticket. This helps to determine the billing rate. Ticket Type : The broad class of issue as chosen by the user or staff member who created the ticket. The options available are 'Alert', 'Order' and 'Problem'. Ticket Sub Type : Specific issue type as chosen by the person who created the ticket. For example, 'Overheating' may be a sub-category of 'Problem'. Resolution : A description of the fix/solution. Alternatively, this may contain a description...