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... Enroll Android Devices There are two steps to enroll Android devices: Step 1 - Download and Install the communication client Step 2 - Configure the client to enroll the device Step 1 - Download and Install the communication client Open the mail on the device you want to enroll Tap the link in the mail to start the enrollment wizard Tap the 'Get...

...Comodo One. Select a new role if required from the drop-down. Click 'Admin Panel' > 'Staff' > 'Roles' to view and configure roles. Department - The department to which the staff member belongs. Staff members are initially added to the department set as 'System Default' in Service Desk. Select a new department for the staff member if required. Click 'Admin Panel' > 'Staff' > 'Departments' to view, add and edit departments. Click 'Save Changes' to update the staff member details. Step 5 - Add ticket categories Click 'Admin Panel' > 'Manage' > 'Ticket Categories' Ticket categories are support topics that...

...Comodo Internet Security monitors and detects if one application attempts to send special Windows Messages to modify the behavior of another application (e.g. by using the WM_PASTE command) (Default = Enabled) . DNS/RPC Client Service - This setting alerts you if an application attempts to access the 'Windows DNS service' - possibly in order to launch a DNS recursion attack.A DNS recursion attack is a type of Distributed Denial of Service attack whereby an malicious entity sends several thousand spoofed requests to a DNS server. The requests are spoofed in that they appear to come from the target or 'victim' server...

...Comodo One account are automatically imported to Service Desk. Such 'Managed' customers are universally available in all integrated modules (Endpoint Manager, Quote Manager etc). Login to C1 > Click 'Management' > 'Customer' to add and manage customers in the portal. See https://help.comodo.com/topic-289-1-716-8483-Manage-Companies.html for help to add customers in C1. Alternatively, you can create 'standalone' (aka 'unmanaged') customers in Service Desk. Customers added via Service Desk are not available in C1 or other modules. You can add such standalone customers to C1 later to convert them to fully managed. See the following for more help: The customers interface...

...Comodo Dragon/Ice Dragon: Home page - Checks whether the page set as your homepage hosts or links to malware. New Tab - Searches for malware hosted on the page you have set as your new tab page. CHC checks all linked pages if your new tab shows thumbnails of 'favorite' or 'recently visited' sites. Extensions - Checks whether any enabled or disabled extension is malware, or links to malware. Search Engines – Checks the legitimacy of the default search engine set for the browser. The default engine is used to search for the search terms you enter in the address bar. Your default search...

...Comodo Dragon (CD) portal at https://platform.comodo.com/app/login : Click 'Management' > 'Staff' > '+ New Staff' in the Сomodo Dragon interface. Staff created in CD are available in Service Desk and all other CD products (Endpoint Manager, Quote Manager etc). Staff created in CD are assigned to the 'default department' in Service Desk. You can assign staff to different departments as required. There are two types of roles - Service Desk roles and Сomodo Dragon roles. Staff will initially be given the same role in Service Desk as they have in CD. You can change this role in Service Desk...

...contact lists. E-mail - Configure general mail server settings including incoming and outgoing servers, connection protocol (IMAP/POP), user-name/password and SMIME/SSL preferences. Passcode - Specify passcode complexity, minimum length, timeout-before-lock, failed logins before wipe (0=unlimited/never wipe), failed logins before capturing the photo of the possessor and location to recover lost or mislaid device, maximum lifetime of passcode in days and number of previous passcodes from which the new passcode should be unique. Proxy - Allows you to specify the proxy server, and their credentials, to be used by the device for network connections. Restrictions - Configure default device settings...

... Email Templates   Click 'Admin Panel' > 'Emails' > 'Templates' Template sets allow you to create standardized emails for announcements, report notifications, tickets, and user responses. There are two categories of template: Global template – Click 'Settings' > 'Emails' This template is used for emails from all departments IF no department template is set. Department templates – Click 'Staff' > 'Departments' These...

... Email Templates   Click 'Admin Panel' > 'Emails' > 'Templates' Template sets allow you to create standardized emails for announcements, report notifications, tickets, and user responses. There are two categories of template: Global template – Click 'Settings' > 'Emails' This template is used for emails from all departments IF no department template is set. Department templates – Click 'Staff' > 'Departments' These...

...contact information of the user is mandatory and staff members can add more forms to include more details about the user. To add more forms for a user, click on the name link in the 'User Details' interface, then click the 'Manage Forms' link from the 'More' button at the right side. The 'Manage Forms' for the selected user screen will be displayed. Select the required form to be added for the user from the drop-down. The forms that are listed here can be configured in 'Admin Panel' > 'Manage' > 'Forms' > 'Add Custom Form'. See ' Forms...