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...updated if required. Departments are created and managed by the admins through the Admin panel. See the online help page for ' Departments ' in the admin guide for more details. SLA Plan: The service level plan associated with the ticket. Use the drop-down menu to change the plan if required. The option chosen here will prevail even if the SLA plan for the 'Ticket Category' and 'Department' is different. Time Spent: Cumulative time spent on the ticket by all contributing staff members. This total includes time recorded automatically during service sessions and time manually...

...updated if required. Departments are created and managed by the admins through the Admin panel. See the online help page for ' Departments ' in the admin guide for more details. SLA Plan: The service level plan associated with the ticket. Use the drop-down menu to change the plan if required. The option chosen here will prevail even if the SLA plan for the 'Ticket Category' and 'Department' is different. Time Spent: Cumulative time spent on the ticket by all contributing staff members. This total includes time recorded automatically during service sessions and time manually...

...Update' button. Click the 'Save' button at the bottom. To delete a report element Select the report the element and click the delete button at the bottom The report element will be deleted. To delete a report Select the report on the left side and click the delete button at the bottom. In the confirmation dialog, click the 'Yes' button to remove the report. The report and all the report elements under it will be deleted. Manage Generated Reports The 'Generated Reports' area in the Report Management interface displays a list of manually...

...manually will be classified as 'Default'. Editing and Reassigning an Incident You can change the status, edit the name, severity level of an incident at any time. You can also reassign an incident to a different user if required. To edit an incident Use the filter options at the left to view the list of incidents pertaining to a specific customer, assigned to a specific user, specific type, status and/or priority level . Select the incident that you want to edit from the list and click the 'Edit' button at the bottom. The 'Update...

...Manual scans can be launched from 'Security' > 'Endpoint Security' > 'Antivirus'. For more details on running on-demand scans on selected devices, see Run Antivirus and/or File Rating Scans on Devices . Form Element Description Do not scan files large than (MB) Maximum file size that the antivirus should attempt to scan. Files larger than the size specified here are not scanned. (Default = 20 MB) . Scan archive files XCS scans archive files such as .ZIP and .RAR files. Disable this option if you don't want archive files to be scanned. ( Default = Enabled ). Automatically update...

...manually enter the code provided. Enter the six-digit code generated by your authenticator app. Select Register . You'll be provided with Recovery Codes, which are only displayed once, so copy and save them in a secure, memorable location. You will need them to log in to Web Protection if you lose your device or can't access your authenticator app. Select Login . After signing in for the first time, you should change your password. Also, if Enforce 2FA was not enabled for your account, you should set it up now. See Update...

...Manual Scanning area allows you to set the parameters that will be implemented when you run an 'On Demand' scan on your computer. For example, these options will be used when you click 'Scan Now' from the main 'Summary' screen or 'Run A Scan' from the ' Antivirus Tasks' menu. Scan archive files - When this check box is selected, the Antivirus scans archive files such as .ZIP and .RAR files. You are alerted to the presence of viruses in compressed files before you even open them. These include RAR, ZIP and CAB archives (Default = Enabled) . Automatically update...

...updated. Sorting and Filtering Options: Clicking on any of the table header sorts the items in alphabetical/ascending/descending order To filter values for a specific customer choose the customer from the 'Customer' drop-down and click 'Search'. To view values belonging to a specific range list, choose the list from the 'List' drop-down and click 'Search'. To view values belonging to a specific range List type, select the type from the 'List' drop-down, then choose the type from the 'Type' drop-down and click 'Search'. The interface allows you to: Manually...

...updated. Sorting and Filtering Options: Click on any table header to sort items in alphabetical/ascending/descending order. To filter values for a specific customer, choose the customer from the 'Customer' drop-down and click 'Search'. To view values that belong to a specific live list, choose the list from the 'List' drop-down and click 'Search'. To view values that belong to a specific live list type, select the list from the 'List' drop-down, then choose the type from the 'Type' drop-down and click 'Search'. The interface allows you to: Manually...

...manually or automatically Run a Virus scan on your computer – How to run various types of virus scan Run a Certificate scan on your computer - How to scan your computer Run an Application or Browser in the Sandbox – How to run your browser, inside the container to make internet surfing much more secure Configure antivirus exclusions - How to skip applications while running a scan View lucky you statistics - How to view zero-day threats that were blocked by Comodo before any other antivirus company had recognized them as malicious Switch Off Automatic Antivirus and Software Updates...