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... Custom Lists   Click 'Admin Panel' > 'Manage' > 'Lists' Introduction Create a new custom list Edit a custom list Remove custom lists Introduction The custom lists area lets you create lists of items to populate drop-down menus on your forms. For example, if you add a custom field called ‘Salutation’ to the new user (contact information) form, then...

... Company Profile and Support Portal Settings Click 'Admin Panel' > 'Settings' > 'Company' The company profile area contains details about your organization and lets you customize your support portal Your support portal is the site where your users can submit tickets and track tickets or read your support content. The URL of your portal is https:// [your company name].servicedesk.comodo.com...

... Create New Leads The 'Leads' module allows you to create records which store all relevant information about a potential customer. You can associate lead records with CRM products, campaigns and services. You can add events and reminders to each lead and update lead activities and comments to track your progress. Click 'All' on the title bar and choose 'Leads' under...

... Custom Lists   Click 'Admin Panel' > 'Manage' > 'Lists' Introduction Create a new custom list Edit a custom list Remove custom lists Introduction The custom lists area lets you create lists of items to populate drop-down menus on your forms. For example, if you add a custom field called ‘Salutation’ to the new user (contact information) form, then...

... Create New Leads The 'Leads' module allows you to create records which store all relevant information about a potential customer. You can associate lead records with CRM products, campaigns and services. You can add events and reminders to each lead and update lead activities and comments to track your progress. Click 'All' on the title bar and choose 'Leads' under...

... My Profile    'My Account Profile' allows staff to edit their name, email address, phone numbers, language, time zone and more. Click 'Dashboard' > 'My Profile' to open this page Contact Information Username: The login username of the staff member. Cannot be edited Person Name: Full name of the staff member. Cannot be edited Email Address: The email address...

... My Profile    'My Account Profile' allows staff to edit their name, email address, phone numbers, language, time zone and more. Click 'Dashboard' > 'My Profile' to open this page Contact Information Username: The login username of the staff member. Cannot be edited Person Name: Full name of the staff member. Cannot be edited Email Address: The email address...

... My Profile Click 'Staff Panel' > 'Dashboard' > 'My Profile' 'My Account Profile' allows staff to edit their name, email address, phone numbers, language, time zone and more. Contact Information Username: The login username of the staff member. Cannot be edited Person Name: Full name of the staff member. Cannot be edited Email Address: The email address of the staff...

... Step 1 - Enrollment and Configuration Getting a Xcitium Enterprise Platform account is a simple process which can be completed in a few steps. You can sign-up for a 30 day trial account at  https://platform.xcitium.com/signup Xcitium Enterprise 30 day trial version ships with: Endpoint Detection and Response (EDR) licenses - You can install EDR agent on any number...

...Comodo One module like EM will include the condition that generated the ticket. Resolution - A description of the fix/solution. This is set by the staff member attending to the ticket. Service Types - The kind of services rendered during the service sessions, accounted for billing. The possible values are: Onsite Remote Telephone Assets - The type of item that the ticket concerns. For example, 'Workstation', 'Server', 'Printer', 'Mobile'. Billable Time - Time which is chargeable to the customer for working on their tickets. Billable Time Cost - Charges calculated for billable time (in default currency set for your Service Desk). Only charges for additional...