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...Comodo Dragon account. The URL of the page is: https://[your company name].servicedesk.comodo.com Open and customize your Support Center home page Create knowledge-base articles and FAQs (optional) Create ticket categories and ticket stages to route tickets to the appropriate departments (optional) Create custom forms to gather information which is essential to answer a request (optional) Create canned responses so staff can quickly answer common questions (optional) Create custom 'Offline' and 'Thank you' pages (optional) Open and Customize your home page You can view your support center page at https://[your company name].servicedesk.comodo.com If required, you can find...

... Manage Firewall Policy Rules The Firewall Policy interface allows the administrator to enable/disable the firewall policy and to create and manage the firewall rules for outgoing, incoming and inter-zone traffic. To access the Policy Firewall interface, click 'Firewall' > 'Policy' from the left hand side navigation and select the 'Firewall Policy' tab.   The interface displays two panes: Current...

... Manage VPN Firewall Rules Click 'Firewall' > 'VPN traffic' in the left-hand menu to open the VPN firewall policy interface Dome Firewall supports two types of VPN traffic – SSL VPN and L2TP / IPSec SSL VPN – You need to configure SSL VPN server, add client accounts and install OpenVPN clients on endpoints. See ' SSL VPN Server ' and its subsections for...

... View Reports After completing your review (questionnaire) and clicking ‘Submit’, TAP prepares a report based on the answers provided. The report summarizes your answers, identifies action-areas, and provides risk mitigation advice. You can download the report and pass to your customer for their review. There are two kinds of report: Client Report - Download the action-plan for a particular...

... Manage Organizations The 'Organization List' interface lets you view and update organization details, including address and shipping information. You can also view the historic details of updates made by Staff members and add comments to the organization record. The staff members can schedule activities and events for the organization from this interface. The activities will be reflected in the calendars...

... Manage Organizations The 'Organization List' interface lets you view and update organization details, including address and shipping information. You can also view the historic details of updates made by Staff members and add comments to the organization record. The staff members can schedule activities and events for the organization from this interface. The activities will be reflected in the calendars...

... Scan Exclusions Click 'Settings' > 'Advanced Protection' > 'Scan Exclusions' The 'Scan Exclusions' panel shows files and paths which you have chosen to skip during a virus scan. CCS will not generate an alert for an excluded item, even if the item is rated as malicious in the global blacklist. Items may have been added to this list because you...

... Scan Exclusions Click 'Settings' > 'Advanced Protection' > 'Scan Exclusions' The 'Scan Exclusions' panel shows files and paths which you have chosen to skip during a virus scan. CCS will not generate an alert for an excluded item, even if the item is rated as malicious in the global blacklist. Items may have been added to this list because you...

... Work Offline In 'Offline Mode' you are not connected to the internet but are still able to view cached and saved web pages. You can: View cached and saved web pages. Open locally saved files and images Configure Ice Dragon You cannot: Access the internet Send/receive mail Download new files Enable offline mode: Click the hamburger button at the top...

... Recipient Whitelist   Since all filtering for whitelisted recipients is disabled, we recommend you use this option only in special circumstances. For example - abuse@domain.com and postmaster@domain.com. The recipient whitelist interface lets you: Add users to recipient whitelist Export the list to CSV file for use in future Remove users from recipient whitelist Reset the list - Delete all whitelisted recipients except...