Login to Web Protection
As part of your Web Protection setup, an email was sent to the supplied email address with information to get started.
This email contains:
- Your Web Protection login URL
- Your username and password
- The Web Protection IP address(es) to redirect your DNS requests to
Important: If your account has been set up through your Service Provider, please contact your admin directly for your Web Protection login credentials.
If Enforce 2FA is enabled on your account, you will need to set up 2FA before you can log into Web Protection. When you begin the login process, you'll automatically be directed to 2FA setup. You'll need to use an Authenticator App, such as Google or Microsoft Authenticator, to do this.
To set up 2FA before you log in, follow these steps:
- Enter your username and password that were supplied to you, and select Continue.
- In the Two-Factor Authentication screen that appears, follow the instructions to:
- Download an authenticator app on your mobile device.
- Register you device by scanning the QR code on the screen. Alternatively, you can manually enter the code provided.
- Enter the six-digit code generated by your authenticator app.
- Select Register.
- You'll be provided with Recovery Codes, which are only displayed once, so copy and save them in a secure, memorable location. You will need them to log in to Web Protection if you lose your device or can't access your authenticator app.
- Select Login.
After signing in for the first time, you should change your password. Also, if Enforce 2FA was not enabled for your account, you should set it up now. See Update your Security Settings for details.
To see information about the logged-in account, what version of Web Protection you are using, and to log out select the profile icon.
Follow these steps to reset your password:
- Go to your login page and select Forgot your Password?.
- On the Password Reset page, enter your email address and select Continue.
- An email with a link to reset your password will be sent to the email.
After signing in for the first time, change your password and enable Two-Factor Authentication (2FA) for your account.
- See Changing you Password
If you forget your password, see 'Forget your Password?' - See Two-Factor Authentication to enable 2FA for your logged-in account. For an MSP admin, this does not enable 2FA for all customer accounts on the system, just your own account.
Changing your password frequently reduces the risk of your account being compromised.
A strong password should contain a mix of uppercase and lowercase letters, as well as numbers and punctuation. To prevent possible dictionary attacks, a password should not spell out any words found in the dictionary. Passwords are case-sensitive.
Follow the steps below to change your password.
- Go to the profile menu and select 'Security'
- Enter the following
- Old Password: Enter your current Password
- New Password: Enter your new Password. Passwords should be a minimum of 12 characters (max. 64) and include one lower case character, one upper case character, a number and a special character.
Note: The following characters are not supported: @, €, £ and _ (underscore)
A strong password should contain a mix of uppercase and lowercase letters as well as numbers and punctuation. To prevent possible dictionary attacks, a password should not spell out any words found in the dictionary. Passwords are case-sensitive. - Re-enter New Password: Enter your new password again to confirm.
- Select Save Changes.
Two-factor authentication (2FA) is an additional layer of security used to protect your account from unauthorized access. If 2FA is enabled, a user provides their username and password during login and then must also provide an additional piece of information known only to them. This additional piece of information is a one-time password, regenerated every thirty seconds.
Go to the profile menu and select Security to manage 2FA settings. Follow the steps below to set up two-factor authentication.
- Before continuing, you must download and install an authenticator phone app. For example, Google Authenticator or FreeOTP.
- Click on your profile menu and select Security. The Security page opens in a new tab.
- Scan the QR Code using the authenticator app installed in step 1.
If you are unable to scan the QR code, manually enter the OTP (One Time Password) secret provided in the OTP Secret field.
- In the Code field, enter the code generated from the authenticator phone app.
- Select Register.
- Copy and save your recovery codes now.
Note: For security, recovery codes are only visible when you enable 2FA. To regenerate them, 2FA must be disabled and re-enabled.
Recovery Codes
A set of recovery codes are generated when 2FA is enabled. Store these codes carefully as they are the only way to access your account if the device you registered 2FA on is lost. The codes are for one-time use only.
Your recovery codes are only visible when you enable 2FA. To regenerate them, 2FA must be disabled and re-enabled.
Select Copy to copy your codes to the clipboard.