Comodo One

• Introduction To Remote Monitoring And Management Module
  • Quick Start Guide
  • System Requirements
• Install RMM Administrative Console
  • Login To The RMM Administrative Console
• The RMM Administrative Console
• The Devices Interface
  • Apply Policies
  • Run Procedures
• The Sessions Interface
  • Support Sessions Interface – An Overview
  • Handle Support Sessions
    • Run Procedures From A Support Sessions
    • Use RMM Tools
      • Access Endpoints Through Remote Desktop Connection
      • Manage Autoruns
      • System Cleaner
      • Power Management
      • Manage Internet Browser Add-ons
      • Active Connections Manager
      • Restore A Client System
      • Hardware Monitor Tool
      • Unattended Technical Support
      • Access Command Prompt Window Of Client System
      • Manage Currently Running Processes
      • Obtain System Inventory Information
      • Transfer Files From / To Client System
• The Jobs Interface
  • Manage Jobs
  • Execute Jobs On Endpoints
• The Procedures Interface
  • Manage Procedures
  • Run Procedures On Endpoints
• The Policies Interface
  • Manage Policies
• Appendix – Issue Codes For Monitors
• About Comodo Security Solutions

Handle Support Sessions

 

The support sessions interface allows admins to accept support requests from customers through emails or service desk requests. By establishing a support session you can:

• Take remote desktop control of the client computer

• Perform actions like cleaning the client's computer, power management, system restore, file transfer, system inventory audit and so on.

A support session can be initiated from the RMM admin console. See 'Initiating a support session from the RMM admin console' for more details.

Initiating a support session from the RMM admin console

If you require to perform a maintenance operation or run procedures you can initiate the session by clicking 'Takeover' from the 'Devices' interface.

To start a support session

• Open the 'Devices' interface by choosing 'Devices' from the drop-down at the top-left

• Click 'Take Over' under 'Action' in the row of the device (endpoint) to which the support session is to be started.

A session will be established.

 

Now, the action will have the status 'In_session' that indicates that the session is taken over and will be available in the 'Devices' and the 'Sessions' screens.

The Support Session Interface

Refer to the section 'Support Sessions Interfaces – An Overview' for more details about the interface.

• To conclude a support session and close the session window, click the 'End' button

Refer to the following sections for more details about:

• Run a Procedure

• Using RMM Tools