Comodo One

• Introduction To Remote Monitoring And Management Module
  • Quick Start Guide
  • System Requirements
• Install RMM Administrative Console
  • Login To The RMM Administrative Console
• The RMM Administrative Console
• The Devices Interface
  • Apply Policies
  • Run Procedures
• The Sessions Interface
  • Support Sessions Interface – An Overview
  • Handle Support Sessions
    • Run Procedures From A Support Sessions
    • Use RMM Tools
      • Access Endpoints Through Remote Desktop Connection
      • Manage Autoruns
      • System Cleaner
      • Power Management
      • Manage Internet Browser Add-ons
      • Active Connections Manager
      • Restore A Client System
      • Hardware Monitor Tool
      • Unattended Technical Support
      • Access Command Prompt Window Of Client System
      • Manage Currently Running Processes
      • Obtain System Inventory Information
      • Transfer Files From / To Client System
• The Jobs Interface
  • Manage Jobs
  • Execute Jobs On Endpoints
• The Procedures Interface
  • Manage Procedures
  • Run Procedures On Endpoints
• The Policies Interface
  • Manage Policies
• Appendix – Issue Codes For Monitors
• About Comodo Security Solutions

Unattended Technical Support

The settings done in the 'Unattended Access Manager' tool determines whether an admin can take endpoints remotely without the permission of users for emergency work or routine maintenance. This is useful when the user may not always be available in front of the computer to grant permission to the admin to take they system remotely. Refer to the section 'Access Endpoints through Remote Connection' for more details

To configure the 'Unattended Access Manager' tool

• Select 'Unattended Access Manager' from the 'Deploy Tool' drop-down on the left

A new 'Unattended Access Manager' tab opens in the main configuration area. From here you can configure the period for unrestricted access.

• State - Displays the current sate of unattended access

• Description - Enter an appropriate description for the new setting

• Period – Select the period from the drop-down. The options available are 7 days, 30 days and 'Permanent'.

• Click the 'Update' button.

The user has to provide permission for the change in the setting.

The unattended access settings will be updated according to the permission granted by the user.

• Click the 'Disable' button to disable unattended access permission