Appendix – Issue Codes for Monitors
Issue Codes for Monitors, Description and Recommended Procedures |
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Monitor |
Issue Code & Name |
Description |
Advice |
Procedure (if any) |
RAM Monitor |
9040 - Client computer is running out of RAM memory! |
The RAM threshold has been reached |
Check the list of running programs / services to see which is using more RAM, maybe there is a memory leak |
Stop that program / service |
Traffic Monitor |
9038 - Network traffic exceeded the threshold value |
The traffic limit imposed by the policy has been exceeded |
Check the list of running programs / services to see which is using more bandwidth |
Stop that program / service |
Disk Health Monitor |
9037 - Disk error detected! |
A disk error was detected during check operation |
Make sure the disk isn’t damage and backup the data before it fails completely |
Scan and attempt to fix the disk errors |
File Size Monitor |
9029 - File size exceeds the limit allowed |
The selected file has exceeded the size imposed by the policy |
Check for reasons why the file size is exceeding in application logs and in system events |
None |
Folder Size Monitor |
9030 - Folder size exceeds the limit allowed |
The selected folder has exceeded the size imposed by the policy |
Check for reasons why the folder size is exceeding in application logs and in system events |
None |
Ping Monitor |
9035 - Device is not running |
The specified device is offline or it could not be reached |
Check if the device is ON and if the connection is ok |
You can try to reboot the device |
TCP Service Monitor |
9034 - TCP service is running! |
The specified TCP service is running |
Check why the service started running |
Stop that service |
Hacker Monitor |
9033 - Too many failed login attempts! |
The limit of failed login attempts has been reached |
Check if someone is trying to brute-force access into the system |
You can disable the brute-forced account |
CPU Monitor |
9026 - High CPU Load |
The CPU on the endpoint has been running at greater capacity and time than the entered values |
High CPU levels for prolonged periods could indicate the need for a hardware upgrade or that too many processes are running concurrently. If the service desk ticket is generated repeatedly on the same endpoints then investigation may be required. |
None |
Free Disk Space Monitor |
9032 - PC is running out of free disk space |
The disk quota specified by the policy was exceeded |
Check for reasons why the disk space was exceeded |
Cleanup the disk space (temporary files, cookies, etc...) |
Process Monitor |
9027 - Process not running |
The selected process was not in the list of running processes. |
Check the logs and system events to see why the process stopped |
Start the process again |
Services Monitor |
9028 - Service not running |
The selected service was not in the list of running services. |
Check the logs and system events to see why the service stopped |
Start the service again |
Drive Space Monitor |
9045 - OS drive is running out of free disk space |
The operating system drive is running out of space |
Check the logs, temporary files and user installed apps to see which one consumes more space |
Clean unnecessary files |
Drive Space Change Monitor |
9046 - Drive space is consumed at a rapid rate |
The drive space is being consumed with a rate higher than the selected threshold |
Check the logs, temporary files and user installed apps to see which one consumes more space |
You can get a bigger hard drive or you can reconfigure / uninstall that app |
Web Monitor |
9048 - Web page is up |
Web page contains the specified data |
Please check the machine to see why the web service is started. The service was supposed to be stopped. |
None |
Event Monitor |
9031 - Windows Event Triggered |
An event was triggered in windows events which matches the policy parameters |
Please check the windows events log for details |
None |