Firstly, log into your Comodo Account at https://accounts.comodo.com/ with the user name and password that you created during the TrustConnect or CIS Pro enrollment process.

Click the 'TrustConnect' tab on the top navigation bar.

Download, install and configure the appropriate TrustConnect client software for your operating system. All necessary software and instructions are available on the right hand side of the 'TrustConnect' area of your account. Alternatively, please use the following links:

Windows

How to set up TrustConnect on Windows (pdf)

MAC OS X

How to set up TrustConnect on MAC OS (pdf)

Linux / OpenVPN

How to set up TrustConnect on Linux (pdf)

iPhone / iPod Touch / iPad

How to set up TrustConnect on iPhone, iPad, iPod Touch (pdf)

2. My User Name and Password don't work – why not?

Make sure that you are entering the TrustConnect Service login details and NOT your Comodo Account Manager login details.

As a TrustConnect customer (or CIS Pro customer which includes TrustConnect service) you have two sets of login details:

1. Your Comodo Account Login Details. This user name and password enables you to log into your account at https://accounts.comodo.com/ to view and configure account details. You created this on the sign – up form when you enrolled for TrustConnect or CIS Pro.

2. Your TrustConnect Service Login Details. This user-name and password is used to connect to the TrustConnect server and should be entered at the client login box.

To view your TrustConnect Service Login details:

Login at https://accounts.comodo.com/ with your Comodo Account Login Details

Click the 'TrustConnect' button on the top navigation

Your service login and password are listed. You can change this password at any time by clicking the 'Change Service Password' button.

3. What operating systems does TrustConnect support?

TrustConnect is successfully tested on Windows 2000, Windows XP, Windows Vista, Linux and Mac Os X. It supports mobile devices like iPod/iPhone as well.

4. What clients should I use to connect to TrustConnect Server?

To start using TrustConnect you must first download and install the appropriate TrustConnect client software for your operating system. Client software for supported operating systems is available for download in the TrustConnect area of your account. Alternatively, use the following links:

Windows

How to set up TrustConnect on Windows (pdf)

MAC OS X

How to set up TrustConnect on MAC OS (pdf)

Linux / OpenVPN

How to set up TrustConnect on Linux (pdf)

iPhone / iPod Touch / iPad

How to set up TrustConnect on iPhone, iPad, iPod Touch (pdf)

5. All our Internet (HTTP & HTTPS) connections are via a proxy server. How do I connect using TrustConnect in this situation?

If you use the Windows client, you should:

Change the TrustConnect target (command) line:

- right click on 'TrustConnect' icon;

- select 'Properties' -> 'Shortcut';

- add the following text --allow_proxy 1 into the 'Target' field, so it will look like written below:

"C:/Program Files/Comodo/TrustConnect/bin/TrustConnect.exe" --allow_proxy 1

Start TrustConnect client

Set your proxy settings:

- right click on 'TrustConnect' tray icon and select 'Proxy Settings';

- select 'Manual Configuration' and enter your proxy settings, for example:

HTTP proxy, Address: 192.168.0.1, Port: 3128

Connect to TrustConnect

If you use the Linux/Unix or MAC OS X client, you need only add the http-proxy directive to the client configuration file. For example: http-proxy 192.168.0.1 312.

If you use iPhone/iPod client: Set your proxy settings on the VPN settings: 'Setting' -> 'General' -> 'Network' -> 'VPN' -> 'Settings' -> 'Proxy'

Set your proxy settings on the VPN settings: 'Setting' -> ' General' -> 'Network' -> 'VPN' -> 'Settings' -> 'Proxy'

6. Why do I need a Secure Connection like Comodo TrustConnect?

If you are logging onto the Internet using Wi-Fi public hotspots, then all of your information is in a readable, plain text format that cyber criminals can sniff. In addition, many hotels have sniffable wired networks. When you're traveling, all of your information can be seen, including confidential company and personal information.

7. What is a Sniffer?

Typically, a computer will only receive traffic aimed at its TCP/IP address. Sniffer software allows a computer to record traffic headed to (and from) every computer on the local network.

8. Do I have to use a wireless connection to use Comodo TrustConnect?

Not at all. Some networks, even if they are physically hard-wired and not wireless, do not have secure connections. You can use Comodo TrustConnect even from a wired connection if you need to encrypt your session or hide your destination. If you'd like another layer of protection, Comodo TrustConnect can provide it.

9. I have a Wi-Fi at home with WEP turned on. Am I safe?

No. Cyber criminals can break WEP encryption with easy-to-acquire tools that are available on the Internet. Computers without firewalls are even more vulnerable to attack. Comodo TrustConnect will help make your connection secure even on your home-based Wi-Fi connection.

10. Is the TrustConnect License for only one computer, or can I install it on others in my home?

You may install TrustConnect client software on any amount of PCs you wish, but you are allowed to connect to TrustConnect service with one of them at a time. For example, you may install TrustConnect on work PC and on your own laptop and connect to TrustConnect from work computer or from laptop, but not simultaneously. The license agreement can be read here: https://accounts.comodo.com/trustconnect/management/eula.

11. What is the typical connection speed through TrustConnect?

All TrustConnect connections are made over 128 bit SSL encrypted connections so typical speeds are between 1.5 – 3.0 Mbps.

12. How do I cancel my account?

If you would like to cancel your TrustConnect account at any time, please send your request to subscriptions@comodo.com. Please remember to include your account user-name (login), email address and order number and a brief reason for cancellation.

13. What security measures does TrustConnect use?

All connections to TrustConnect are over 128-bit SSL encryption. Additionally, a private VPN session key is re-created every hour.

14. Can TrustConnect work on a pc behind a nat-enabled router?

Yes. If your computer is connected to the Internet through a NAT-enabled router, you shouldn't have any problems connecting to the TrustConnect service.

Microsoft Windows Questions

1. What is the "TAP-Win32 Adapter" that appears in my "Network Connections"?

The "TAP-Win32 Adapter" is virtual network card that is created by the TrustConnect client during installation. This adapter is required in order to establish a secure tunnel to the TrustConnect Server.

2. I’m sure I have done everything correctly but I still cannot connect to the server.

Make sure that you have been correctly entering your Service Login/Password. If it is incorrect you should visit https://accounts.comodo.com/trustconnect/management and check your Service Login.

3. I can connect to the server, but cannot get access to any site. IPCONFIG /ALL shows IP 0.0.0.0 for the TAP adapter. What's wrong?

DHCP Client service MUST be enabled.

To enable this service, you need to take the following steps:

Right click on the Windows "My Computer" icon.

Select "Manage" from the context sensitive menu to open the Windows ‘Computer Management’ utility.

Select ‘Services and Applications’ then ‘Services’.

Double-click ‘DHCP Client’ from the list of services that are listed in the right hand pane. This will open the DHCP Client Properties dialog.

Make sure ‘Start Up Type’ is set to ‘Automatic’.

Click “OK” to confirm and save your changes.

Now 'Start the service' link is available. Click on it to run DHCP Client.

4. Do I need my Firewall up while connecting to the WEB via TrustConnect?

Yes. TrustConnect ensures secure wireless connectivity to the Internet but does not secure all your computers ports (it is not designed for this purpose). You still need an effective firewall to protect your ports when surfing the ‘net. Comodo recommends users install Comodo Internet Security which contains an award winning packet filtering personal firewall and is completely free for home and business users.

5. What port numbers are used by TrustConnect?

TrustConnect uses only 443 port.

Microsoft Windows Vista Questions

1. I cannot connect to the server. The log file contains the entry "All TAP-Win32 adapters on this system are currently in use." - but I cannot find any adapters in my "Network Connections". What is the problem?

Always install and run TrustConnect under Administrator access rights.

2. All adapters are located in correct place, but I still cannot connect to the server.

You will need to check the box against "Run this program as an administrator":

Right click on TrustConnect icon

Select 'Properties' --> 'Compatibility'

OR

Run the application under the Windows Vista "Run As Admin" option

Ipod/ iPhone / iPad Client Questions

1. The server did not respond then I try to connect.

Check your network settings and access to Internet.

2. What are the TrustConnect server addresses?

You may use the following addresses when configuring the IPod / IPhone client:

us1.vpn.comodo.com (commercial subscription)

us2.vpn.comodo.com (commercial subscription)

uk1.vpn.comodo.com (commercial subscription)

uk2.vpn.comodo.com (free subscription)

3. What port numbers are used by TrustConnect for iPod / iPhone / iPad clients?

TrustConnect for iPod / iPhone / iPad clients uses 1723 port (PPTP service).

Comodo TrustConnect

User Guide 1.72

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Comodo TrustConnect

FAQ