Frequently Asked Questions
What software can GeekBuddy technicians install on my PC for no additional charge?
Will my security be compromised while allowing support technicians to access my computer?
How do GeekBuddy technicians access my computer remotely?
What are the system requirements for GeekBuddy?
Can I use GeekBuddy on my Apple computers?
Are there any additional costs based upon the number of times I request support?
GeekBuddy is the easiest way to get instant support with common PC problems. Our support service combines virtual hands-on assistance with Comodo software tools and utilities. GeekBuddy technicians are available 24/7 to ensure smooth computing and immediate access to personal service 365 days a year.
GeekBuddy’s application monitors your PC and alerts you to call on our technicians when there is a potential problem with your PC that we can assist you with.
Our Geeks work with you to diagnose and correct common problems including Virus removal, system performance, Windows errors, and even hardware driver and software issues you may encounter.
Just click on the desktop icon and GeekBuddy works with you by sharing control of your PC. Our Geeks will make sure your system is properly configured ensuring your security and system reliability while communicating with you every step of the way.
What software can GeekBuddy technicians install on my PC for no additional charge?
GeekBuddy includes free bonus software to keep your PC safe and reliable, including Comodo Antivirus, Comodo System cleaner, Comodo Backup, Comodo Dragon Secure Browser, as well as other tools which are available at the request of your personal Geek. As new Comodo titles become available you can request professional installation on your computer and assistance in using all of these products.
Will my security be compromised while allowing support technicians to access my computer?
Your security will not be compromised using GeekBuddy. You will be able to view each action that is performed while issues are being resolved.
How do GeekBuddy technicians access my computer remotely?
The connection itself is done using Windows Remote Desktop. Our technicians can only access your computer if you grant permission for the remote connection over the GeekBuddy chat window. Click here for more details.
Will I need my License Key to log in every time?
No – you will only need to provide your License Key when you first use the service. After this, you will simply need to click the GeekBuddy icon to begin a chat session with a support technician.
What are the system requirements for GeekBuddy?
GeekBuddy system requirements are:
Supported Operating Systems:
- Windows 8 (32 or 64 bit)
- Windows 7 (32 or 64 bit)
- Windows Vista (32 or 64 bit)
- Windows XP (32 or 64 bit)
Software and Hardware Requirements:
- 500 MB Hard Disk Space
- 128 MB available RAM
Can I use GeekBuddy on my Apple computers?
No. GeekBuddy is not currently available for Mac OS of Linux-based servers.
Are there any additional costs based upon the number of times I request support?
No. There are no additional charges other than your annual subscription fee. This entitles you to use the service as often as you like on up to 3 different computers.