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... Add Networks   Networks can be added using any of the following methods: Domains - Add Active Directory domains by specifying their DNS name and NetBios name. See Add Domains for more details. Workgroups – Add workgroups by specifying the name of the workgroup. See Add Workgroup for more details. IP Address Range(s) – Endpoints to be scanned can be specified by...

... Service Level Agreements (SLA)   Click 'Admin Panel' > 'Manage' > 'SLA Plans' Service Level Agreement (SLA) plans are an agreement between you and your customer. They define the length of time before a first response must be sent on a ticket, and the length of time by which the ticket must be closed. The system default SLA is applied...

... FAQs Click 'Staff Panel' > 'Knowledgebase' > 'FAQs' to open the FAQ section. Staff can post solutions to common issues in the FAQ section of the web-portal. These documents help end-users to find answers without raising a support ticket, allowing staff to prioritize more important issues. FAQs are grouped into different categories. New FAQs must be added to...

... Configure HTTPS Proxy Services   Dome Cloud Firewall can provide a HTTPS Proxy service. The service receives requests for encrypted webpages from internal hosts, retrieves and caches the requested resources, applies any access control policies and forwards them to the requesting hosts. The Dome Cloud Firewall intermediate SSL certificate needs to be installed on endpoints in order to analyze SSL...

... The Virtual Kiosk   The Virtual Kiosk is a sandboxed operating environment inside of which you can run programs and browse the Internet without fear that those activities will damage your real computer. Applications running in the kiosk also leave no cookies or history behind on your real system, making it a secure environment for Internet banking and online shopping...

... Time Sheet Templates   Click 'Admin Panel' > 'Staff' > 'Time Sheet Templates' Timesheets let staff record time spent on tickets and other tasks. See Manage Staff Time Sheets i f you want background information on this item. Timesheet templates let you create sheets with activities tailored to your business. Once saved, staff can choose the template as the basis...

... Discovered Devices Click 'Network Management' > 'Devices' > 'Discovered Devices' This is the results screen for devices found by the discovery scans. Discovery scans help identify all devices connected to a specific IP range or AD domain. You can configure and run a discovery scan in 'Network Management' > 'Discoveries'. Click here if you want help on this. Open Discovered...

... FAQs Click 'Staff Panel' > 'Knowledgebase' > 'FAQs' to open the FAQ section. Staff can post solutions to common issues in the FAQ section of the web-portal. These documents help end-users to find answers without raising a support ticket, allowing staff to prioritize more important issues. FAQs are grouped into different categories. New FAQs must be added to...

... Start the Virtual Desktop   Click 'Tasks' on the home screen Click 'Containment Tasks' > 'Run Virtual Desktop' You can start the virtual desktop from the home-screen shortcut, from the widget, or from the 'Containment Tasks' screen. You can also configure the virtual desktop to start automatically after you login to Windows. Note. If CCS is in Virtual Desktop...

... Manage SSL VPN Client Accounts The  'Accounts' interface allows you to add and manage user accounts for external clients to connect to the VPN server. Please note that user details should be configured before their endpoints are configured to connect to DCF. See ' Configure Clients to Connect to DCF ' for more details on how to connect individual clients to...