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... Purchase License In order to use CASG, you must first purchase a license for the service. You have the option to purchase multiple licenses for single or multiple domains. Purchase a new license Login to your Comodo account at https://cam.comodo.com/ Select the 'Enterprise Solutions' tab Click the 'Antispam Gateway' tile Select the product you want to purchase...
http://help.comodo.com/topic-157-1-288-3194-Purchase-License.html... Update and Manage Calendar Entries The calendar list presents all scheduled events in a table, allowing you to more easily locate, view and edit specific events. You can adjust the owner or delete a record, to add 'To Do' or 'Event' or create a quick calendar event to add details further. The interface allows to search for a particular calendar...
http://help.comodo.com/topic-289-1-845-10919-Update-and-Manage-Calendar-Entries.html... Create an Asset Record The customer asset interface allows you to create and keep track of items related to a product sale. There are five possible ways to create an asset: Create a new asset – Click 'All' > 'Asset' > 'Add Asset'. See ' Create a New Asset ' for more information. Quick create a new asset - Create a new asset...
http://help.comodo.com/topic-457-1-983-14625-Create-an-Asset-Record.html... Create an Asset Record The customer asset interface allows you to create and keep track of items related to a product sale. There are five possible ways to create an asset: Create a new asset – Click 'All' > 'Asset' > 'Add Asset'. See ' Create a New Asset ' for more information. Quick create a new asset - Create a new asset...
http://help.comodo.com/topic-289-1-845-10896-Create-an-Asset-Record.html... Update and Manage Calendar Entries The calendar list presents all scheduled events in a table, allowing you to more easily locate, view and edit specific events. You can adjust the owner or delete a record, to add 'To Do' or 'Event' or create a quick calendar event to add details further. The interface allows to search for a particular calendar...
http://help.comodo.com/topic-457-1-983-14650-Update-and-Manage-Calendar-Entries.html...Comodo DNS GoDaddy Enom Network Solutions Yahoo! SmallBusiness 1and1 4D Web Hosting DNS Park DreamHost DynDNS IX Web Hosting No-IP Cpanel Outgoing Filtering Configuration You can set up outgoing email filter for each user or if that is too cumbersome, you can set up the filtering server as a smarthost. 1. Per-user authentication - To set up outgoing filtering for a user, make sure that the user is a valid outgoing user. To add an outgoing user, click 'Users' and 'Add' in the 'Outgoing users' interface. You can also import users from CSV file or from Incoming users...
http://help.comodo.com/topic-157-1-515-5946-Step-2---Configure-Your-Mail-Server-to-Work-With-the-CASG-Service.html...Comodo Dragon: Click the 'New Customer' button: Complete all mandatory fields then click 'Save'. Click the 'Customers' button in the main navigation to view your new customer. Add a standalone customer in Service Desk Click 'Staff Panel' > 'Users' > 'Customers' Click 'Add New Customer' at the top Name : Enter a label for the customer company. Web Domain : Enter the domain that the customer uses for employee email. For example, enter 'example.com' if the customer's employees have email addresses like alice@example.com. Service Desk creates two new users with email addresses in this domain - 'Monitor Agent' and 'Patch Management...
http://help.comodo.com/topic-457-1-991-14442-Step-7---Create-New-Customers-and-Assign-Users-to-Customers.html...contacted by CSEG mailserver itself. Please note that for smarthost option, email user authorization should be handled on your side, either by IP address or by using SMTP AUTH. A smarthost allows an SMTP server to route email to an intermediate mail server. This can ease mail server management. This enables you to route messages over a connection that may be more direct or less costly than other routes. The smart host is similar to the route domain option for remote domains. The difference is that, after a smart host is designated, all outgoing messages are routed...
http://help.comodo.com/topic-445-1-914-12178-Outgoing-Smarthost-Setup.html...contact your account manager if you need to view the log. Default Name Formatting: Choose the format used for people’s names throughout the system. Email templates will use this format unless a different format is specified in a variable. See Email Templates for more details. Default Currency: Choose the currency you want to use in your Service Desk deployment. This currency will be used in contracts, charging plans, and for assets / materials added to a ticket. Contracts – Click 'Staff Panel' > 'Contracts'. See Manage Contracts to learn more. Charging plans – Click 'Admin Panel' > 'Manage' > 'Charging'. See Manage...
http://help.comodo.com/topic-457-1-990-14495-Service-Desk-System-Settings.html...Comodo One are assigned to the default department. You can change their department in 'Admin Panel' > 'Staff' > 'Staff Members'. See Update a staff member in Staff Members for more details. Default Page Size: Choose the number of tickets shown per page in the tickets screen (‘Staff Panel’ > ‘Tickets’). Staff can also customize this for their own account in 'My Preferences'. See My Profile for more details. Default Log Level: Choose the minimum issue severity that should be recorded in the system log. The options are 'Debug', 'Warn', and 'Error'. 'Debug' is the lowest severity and 'Error...
http://help.comodo.com/topic-289-1-625-7860-Service-Desk-System-Settings.html