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Purchase License (in Comodo Antispam Gateway)

... Purchase License    In order to use CASG, you must first purchase a license for the service. You have the option to purchase multiple licenses for single or multiple domains. Purchase a new license Login to your Comodo account at https://cam.comodo.com/ Select the 'Enterprise Solutions' tab Click the 'Antispam Gateway' tile Select the product you want to purchase...

http://help.comodo.com/topic-157-1-288-3194-Purchase-License.html
Update And Manage Calendar Entries (in Comodo One MSP)

... Update and Manage Calendar Entries The calendar list presents all scheduled events in a table, allowing you to more easily locate, view and edit specific events. You can adjust the owner or delete a record, to add 'To Do' or 'Event' or create a quick calendar event to add details further. The interface allows to search for a particular calendar...

http://help.comodo.com/topic-289-1-845-10919-Update-and-Manage-Calendar-Entries.html
Create An Asset Record (in Xcitium Platform)

... Create an Asset Record   The customer asset interface allows you to create and keep track of items related to a product sale. There are five possible ways to create an asset: Create a new asset – Click 'All' > 'Asset' > 'Add Asset'. See ' Create a New Asset ' for more information. Quick create a new asset - Create a new asset...

http://help.comodo.com/topic-457-1-983-14625-Create-an-Asset-Record.html
Create An Asset Record (in Comodo One MSP)

... Create an Asset Record   The customer asset interface allows you to create and keep track of items related to a product sale. There are five possible ways to create an asset: Create a new asset – Click 'All' > 'Asset' > 'Add Asset'. See ' Create a New Asset ' for more information. Quick create a new asset - Create a new asset...

http://help.comodo.com/topic-289-1-845-10896-Create-an-Asset-Record.html
Update And Manage Calendar Entries (in Xcitium Platform)

... Update and Manage Calendar Entries The calendar list presents all scheduled events in a table, allowing you to more easily locate, view and edit specific events. You can adjust the owner or delete a record, to add 'To Do' or 'Event' or create a quick calendar event to add details further. The interface allows to search for a particular calendar...

http://help.comodo.com/topic-457-1-983-14650-Update-and-Manage-Calendar-Entries.html
Step 2 - Configure Your Mail Server To Work With The CASG Service (in Comodo Antispam Gateway)

...Comodo DNS GoDaddy Enom Network Solutions Yahoo! SmallBusiness 1and1 4D Web Hosting DNS Park DreamHost DynDNS IX Web Hosting No-IP Cpanel Outgoing Filtering Configuration You can set up outgoing email filter for each user or if that is too cumbersome, you can set up the filtering server as a smarthost. 1. Per-user authentication - To set up outgoing filtering for a user, make sure that the user is a valid outgoing user. To add an outgoing user, click 'Users' and 'Add' in the 'Outgoing users' interface. You can also import users from CSV file or from Incoming users...

http://help.comodo.com/topic-157-1-515-5946-Step-2---Configure-Your-Mail-Server-to-Work-With-the-CASG-Service.html
Step 7 - Create New Customers And Assign Users To Customers (in Xcitium Platform)

...Comodo Dragon:   Click the 'New Customer' button: Complete all mandatory fields then click 'Save'. Click the 'Customers' button in the main navigation to view your new customer. Add a standalone customer in Service Desk Click 'Staff Panel' > 'Users' > 'Customers' Click 'Add New Customer' at the top Name : Enter a label for the customer company. Web Domain : Enter the domain that the customer uses for employee email. For example, enter 'example.com' if the customer's employees have email addresses like alice@example.com. Service Desk creates two new users with email addresses in this domain - 'Monitor Agent' and 'Patch Management...

http://help.comodo.com/topic-457-1-991-14442-Step-7---Create-New-Customers-and-Assign-Users-to-Customers.html
Outgoing Smarthost Setup (in Xcitium Secure Email Gateway MSP)

...contacted by CSEG mailserver itself. Please note that for smarthost option, email user authorization should be handled on your side, either by IP address or by using SMTP AUTH.   A smarthost allows an SMTP server to route email to an intermediate mail server. This can ease mail server management.   This enables you to route messages over a connection that may be more direct or less costly than other routes. The smart host is similar to the route domain option for remote domains. The difference is that, after a smart host is designated, all outgoing messages are routed...

http://help.comodo.com/topic-445-1-914-12178-Outgoing-Smarthost-Setup.html
Service Desk System Settings (in Xcitium Platform)

...contact your account manager if you need to view the log. Default Name Formatting: Choose the format used for people’s names throughout the system. Email templates will use this format unless a different format is specified in a variable. See Email Templates for more details. Default Currency: Choose the currency you want to use in your Service Desk deployment. This currency will be used in contracts, charging plans, and for assets / materials added to a ticket. Contracts – Click 'Staff Panel' > 'Contracts'. See Manage Contracts to learn more. Charging plans – Click 'Admin Panel' > 'Manage' > 'Charging'. See Manage...

http://help.comodo.com/topic-457-1-990-14495-Service-Desk-System-Settings.html
Service Desk System Settings (in Comodo One MSP)

...Comodo One are assigned to the default department. You can change their department in 'Admin Panel' > 'Staff' > 'Staff Members'. See Update a staff member in Staff Members for more details. Default Page Size: Choose the number of tickets shown per page in the tickets screen (‘Staff Panel’ > ‘Tickets’). Staff can also customize this for their own account in 'My Preferences'. See My Profile for more details. Default Log Level: Choose the minimum issue severity that should be recorded in the system log. The options are 'Debug', 'Warn', and 'Error'. 'Debug' is the lowest severity and 'Error...

http://help.comodo.com/topic-289-1-625-7860-Service-Desk-System-Settings.html
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