Xcitium Platform

• Introduction To CRM
  • Login To CRM
• The CRM Admin Console
  • View And Manage The Home Console
  • Configure Your Preferences
  • Use Search Option And Filter Option In CRM
• Marketing And Sales
  • Manage Marketing Campaigns
    • Add Campaign Records
    • Track Campaigns
    • Associate Records From Other Modules To A Campaign
    • Mass Management Of Campaigns
  • Leads
    • Create New Leads
    • Manage Leads
    • Associate Other Records With A Lead
    • Mass Management Of Leads
  • Organizations
    • Add A New Organization
    • Manage Organizations
    • Associate Records From Other Modules To An Organization
    • Mass Management Of Organizations
  • Contacts
    • Add A New Contact
    • Manage Contacts
    • Associate Records From Other Modules To A Contact
    • Mass Management Of Contacts
  • Opportunities
    • Add An Opportunity
    • Manage Opportunities
    • Associate Other Records With An Opportunity
    • Mass Management Of Opportunities
  • Quotes
    • Create Quotes
    • Manage Quotes
    • Associate Records From Other Modules To A Quote
    • Mass Management Of Quotes
  • Invoices
    • Create An Invoice
    • Manage Invoices
    • Associate Asset Records To An Invoice
    • Mass Management Of Invoices
  • Sales Orders
    • Add A Sales Order
    • Manage Sales Orders
    • Associate Records From Other Modules To A Sales Order
    • Mass Management Of Sales Orders
  • Import And Export Records
  • Emails
• Inventory
  • Assets
    • Create An Asset Record
    • Manage Assets
    • Mass Management Of Assets
  • Products
    • Add A Product
    • Manage Products
    • Associate Records From Other Modules To A Products
    • Mass Management Of Products
  • Services
    • Add Services
    • Manage Services
    • Associate Records From Other Modules To Service
    • Mass Management Of Services
  • Price Books
    • Add Price Books
    • Manage Price Books
    • Mass Management Of Price Books
  • Vendors
    • Add A Vendor
    • Manage Vendors
    • Associate Records From Other Modules To Vendors
    • Mass Management Of Vendors
  • Purchase Orders
    • Add A Purchase Order
    • Manage Purchase Orders
• Tools
  • Email Templates
  • Add Website Bookmarks
  • View And Manage Calendars
    • Manage Shared Calendar
    • Update And Manage Calendar Entries
    • Manage Calendar Settings
  • Recycle Bin
• Analytics
  • Generate A Report
  • Manage Reports
• Configure CRM Settings
  • Configure The Picklist Editor
  • Manage Company Details
  • Configure Miscellaneous Settings
    • Outgoing Email Server Settings
    • Edit Terms And Conditions
    • Manage Currencies
    • Manage Tax Calculations
• Custom Views
• About Comodo Security Solutions

Create an Asset Record

 

The customer asset interface allows you to create and keep track of items related to a product sale.

There are five possible ways to create an asset:

• Create a new asset – Click 'All' > 'Asset' > 'Add Asset'. See 'Create a New Asset' for more information.

• Quick create a new asset - Create a new asset record with the minimum required details information. Other details can be added later as required. See 'Quick Create an Asset Record' for details.

• Clone an asset – Duplicate an existing asset to use as the starting point of a new asset. See 'Clone an Asset' for more information.

• Import assets – Import a list of asset records from a .csv or .vcf file. See 'Import Assets' for details.

• Create an asset from within another module (products, organizations, contacts etc). See 'Create an Asset from other Modules' for more information.

Create a New Asset

• Click 'All' then 'Asset' (under 'Inventory'), or click 'Asset' on the title bar

• Click the 'Add Asset' button

• The 'Create New Asset' page will open:

Create New Asset – Form Parameters
Form Parameter	Description
Asset Details
Product Name	Specify the product name of the asset. You can click the '+' icon to quick create a product or click the search icon to browse existing products. This field is mandatory.
Serial Number	Enter the serial number for the asset. This field is mandatory.
Assigned To	Select the name of the staff member to whom the asset is assigned. This field is mandatory.
Date Sold	The date on which the product was sold. This field is mandatory.
Date in Service	Specify date up to which the product can be used.
Status	Select whether the product is in service or not.
Tag Number	Enter a tag number for the product .
Invoice Name	Specify the invoice name to associate with the asset or click the search icon to browse existing invoices.
Shipping Method	Specify the delivery method of the product.
Tracking Number	A tracking number allows you to track and trace shipments as they move to their destination.
Asset Name	Enter the name for the asset. This field is mandatory.
Customer Name	Specify the organization name to associate with the asset. You can click the '+' icon to quick create an organization or click the search icon to browse existing organizations. This field is mandatory.
Contact Name	Specify the contact name to associate with the asset. You can click the '+' icon to quick create a contact or click the search icon to browse existing contacts.
Description Details
Description	Enter any information and directions you would like to add about the asset.

• Click 'Save'. The asset will be saved and added to the list in the 'Asset List'

Quick Create a New Asset Record

The 'Quick Create' option allows you to create an asset record from any interface. It requires you to enter only basic details. You can add more details by clicking 'Go to full form'. You can, of course, also edit the record at a later date to add more information.

• Click the '+' button at the top right from any interface of CRM and choose 'Asset' from the options.

• Fill-in the opportunity details in the 'Quick Create Asset' dialog. Descriptions of the form parameters are available in this table

• If you want to view and enter all details, click 'Go to full form'

• Click 'Save'.

The record will be saved and added to the list of asset records in the 'Assets' interface. You can open the summary interface for the record by clicking the asset name and add/edit the details as required at anytime.

Clone an Asset

Customer Relationship Management (CRM) allows you to create a new asset record using an existing record as a template. You can then edit the cloned record as required.

• Click 'All' on the title bar and choose 'Asset' under 'Inventory' to open the 'Asset List' interface

• Click the name of the asset record you want to clone from the 'Asset Summary' interface

• Click 'More' on the top right and choose 'Duplicate'

The 'Creating New Asset' form will open with the details populated from the original record.

• Enter a details for the new asset

• Edit the details as required. Descriptions of the form parameters are available in the table above

• Click 'Save'.

The asset record will be saved and added to the 'Assets' interface.

Import Assets

Another method of creating an asset is to import from a per-existing list of asset records.

• Click 'All' on the title bar and choose 'Asset' under 'Inventory' to open the 'Asset List' interface

• Click 'Actions' > 'Import'

Follow the on-screen instructions to import the desired asset. See 'Import and Export Records' for more information.

Create an Asset from other Modules

You can also create new asset records from other modules. For example you can create an asset from an invoice record. See 'Associate Asset Records to an Invoice' for more information.