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... Adding Customers In order to monitor the network endpoints of customers and collect logs from them, the customer needs to be added to NxSIEM with the details of their networks and other assets. Once a customer is added, a 'Network Activation Key' will be automatically generated. The key should be used to activate the agents installed on the customer's...
http://help.comodo.com/topic-325-1-675-8364-Adding-Customers.html... Setting Changes Logs Setting changes logs are a record of all software configuration changes that you make. To view 'Setting Changes' logs: Click 'View Logs' on the home screen OR click the 'View Logs' button on the widget Choose 'Setting Changes' from the 'Log Type' drop-down at the top left of the 'Log' interface Column Descriptions 1. Date/Time...
http://help.comodo.com/topic-394-1-767-9235-Setting-Changes-Logs.html... Manage Materials and Expense Items Click 'Admin Panel' > 'Manage' > 'Materials' The 'Materials' interface lets you manage an inventory of consumables and expense items. These items can be added to tickets by staff members who can also apply costs for each material. Admins need to approve material costs and expenses added by staff. After approval, the cost will...
http://help.comodo.com/topic-457-1-990-14512-Manage-Materials-and-Expense-Items.html... Update and Manage Calendar Entries The calendar list presents all scheduled events in a table, allowing you to more easily locate, view and edit specific events. You can adjust the owner or delete a record, to add 'To Do' or 'Event' or create a quick calendar event to add details further. The interface allows to search for a particular calendar...
http://help.comodo.com/topic-289-1-845-10919-Update-and-Manage-Calendar-Entries.html... Associate Other Records with a Lead The 'Lead Summary' interface lets you associate records from various CRM modules (contacts, leads, opportunities, customer organizations) with a lead record. Administrators can view and manage these records and can initiate lead emails to the prospects. A lead can be converted into a opportunity, contact or organization based on the information received. View...
http://help.comodo.com/topic-289-1-845-11570-Associate-Other-Records-with-a-Lead.html... Associate Other Records with a Lead The 'Lead Summary' interface lets you associate records from various CRM modules (contacts, leads, opportunities, customer organizations) with a lead record. Administrators can view and manage these records and can initiate lead emails to the prospects. A lead can be converted into a opportunity, contact or organization based on the information received. View...
http://help.comodo.com/topic-457-1-983-14593-Associate-Other-Records-with-a-Lead.html... Update and Manage Calendar Entries The calendar list presents all scheduled events in a table, allowing you to more easily locate, view and edit specific events. You can adjust the owner or delete a record, to add 'To Do' or 'Event' or create a quick calendar event to add details further. The interface allows to search for a particular calendar...
http://help.comodo.com/topic-457-1-983-14650-Update-and-Manage-Calendar-Entries.html...Comodo technicians. Click on the 'Operations >' column header to apply one action to all files in the list. Click 'Apply' to implement your actions. You now need to restart your computer. This is so CCE can check whether the threats have been completely removed, and to scan for hidden services and drivers: Save all your work first, then...
http://help.comodo.com/topic-119-1-328-3568-Smart-Scan.html... Managing Cases NxSIEM allows the administrator to group 'Incidents' that are mutually related or identified as series of events as a 'Case' and assign it to the user allotted for the customer. The user will be able to view the list of incidents to be attended together, take a consolidated remedial action and close the case. For example, if an...
http://help.comodo.com/topic-325-1-675-8958-Managing-Cases.html... Network Configuration The network configuration menu allows you to reconfigure the network settings you made during the configuration of the agent. To change the existing network configuration, select 'Modify' in the network configuration dialog. The network configuration wizard will be restarted. The available network adapters are detected and displayed as a list. Select the network adapter through which you...
http://help.comodo.com/topic-208-1-490-5166-Network-Configuration.html