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... Certificate Settings for Mac OS Profile The 'Certificate Settings' section lets you upload certificates for use in 'Wi-Fi', 'Exchange Active Sync', 'VPN' and other areas of EM. Configure Certificate settings for Mac OS profile Click 'Configuration Templates' > 'Profiles' Open the Mac OS profile you want to configure Click 'Add Profile Section' > 'Certificate' The 'Certificate' settings screen will...

... Manage Projects Service desk projects allow staff to plan delivery time-lines for larger scale tasks which may involve multiple sub-tasks. Each task can be assigned a total duration, completion percentage and billable time. You can also create sub-tasks and associate a task with one or more tickets. Projects are displayed as a Gantt chart, allowing you to...

... Use Search Option and Filter Option in CRM   CRM provides the following advanced searching and filtering options: Global search Search in a selected module A custom search Custom search in the Module G lobal search The Global Search in CRM helps you find what you need on your CRM account. For the given search query, global search fetches relevant...

...Comodo Dragon account. The URL of your portal is https://[your company name].servicedesk.comodo.com . For example, https://acme.comodo. servicedesk .com You can enable or disable the portal at ‘Admin Panel’ > 'Settings' > 'System'. See Service Desk System Settings if you need more help with these settings. You can add knowledge articles and FAQs to the portal to build a repository of information to deal with common issues. You can also add custom forms to more effectively route tickets to the correct department. See Configure Your Support Center Page if you want help with this. The 'Site Pages' area lets...

...Comodo One account. The URL of your portal is https://[your company name].servicedesk.comodo.com . For example, https://acme.comodo. servicedesk .com You can enable or disable the portal at ‘Admin Panel’ > 'Settings' > 'System'. See Service Desk System Settings if you need more help with these settings. You can add knowledge articles and FAQs to the portal to build a repository of information to deal with common issues. You can also add custom forms to more effectively route tickets to the correct department. See Configure Your Support Center Page if you want help with this. The 'Site Pages' area lets...

... Use Search Option and Filter Option in CRM   CRM provides the following advanced searching and filtering options: Global search Search in a selected module A custom search Custom search in the Module G lobal search The Global Search in CRM helps you find what you need on your CRM account. For the given search query, global search fetches relevant...

... Step 6 - Enroll Users Click > 'Staff Panel' > 'Users' > 'User Directory' 'Users' are the individuals who submit tickets to your support team. They can submit tickets via your support center, by email, or direct from an Endpoint Manager device. Your client portal URL has the format https:// company-name .servicedesk.comodo.com. Users that self-enroll will be sent an...

... Step 6 - Enroll Users Click > 'Staff Panel' > 'Users' > 'User Directory' 'Users' are the individuals who submit tickets to your support team. They can submit tickets via your support center, by email, or direct from an Endpoint Manager device. Your client portal URL has the format https:// company-name .servicedesk.comodo.com. Users that self-enroll will be sent an...

... IPsec Configuration The IPSec area lets you configure tunnels between different networks and sites. Dome Firewall supports two types of VPN protocols: 'Net-to-Net' VPN connections (aka 'Site-to-Site VPN') - Connect network to network via IPSec VPN. L2TP Host to Net VPN – Connect external devices with L2TP clients to internal networks through an IPsec VPN. Once configured, the...

... Configure Integrations Integration with Email allows CTEM to send outbound emails for notification and report scheduling. Settings < CTEM < 'Integrations' Setup required to configure Integrations Credentials Complete the required fields and tap Update to continue: Name: Enter a name of your choice for the SMTP email credentials. SMTP Host: Enter the hostname of the SMTP server.  (Example: email-smtp.us-east-1.amazonaws.com...