IT Endpoint Manager

• Introduction To Endpoint Manager
  • Key Concepts
  • Best Practices
  • Quick Start
  • Login Into The Admin Console
• The Admin Console
• The Dashboard
• Users And User Groups
  • Manage Users
    • Create New User Accounts
      • Manually Add Users
      • Import Users From A CSV File
    • Enroll User Devices For Management
      • Enroll Android Devices
      • Enroll IOS Devices
      • Enroll Windows Endpoints
      • Enroll Mac OS Endpoints
      • Enroll Linux OS Endpoints
    • View User Details
      • Update The Details Of A User
    • Assign Configuration Profiles To User Devices
    • Remove A User
    • Generate New Password For A User
    • Reset Two Factor Authentication Token For A User
    • Run Procedures On User Devices
  • Manage User Groups
    • Create A New User Group
    • Edit A User Group
    • Assign Configuration Profiles To A User Group
    • Remove A User Group
    • Run Procedures On Group Devices
  • Configure Role Based Access Control For Users
    • Create A New Role
    • Manage Permissions And Users Assigned To A Role
    • Remove A Role
    • Manage Roles Assigned To A User
• Devices And Device Groups
  • Manage Device Groups
    • Create Device Groups
    • Edit A Device Group
    • Assign Configuration Profiles To A Device Group
    • Remove A Device Group
    • Run Procedures On Customer Groups
  • Manage Devices
    • Add New Devices
    • Manage Windows Devices
      • View And Edit Device Name
      • View Summary Information
      • View Hardware Information
      • View Network Information
      • View Maintenance Windows Associated With Device
      • View And Manage Profiles Associated With A Device
      • View And Manage Applications Installed On A Device
      • View The Files On A Device
      • View Exported Configurations And Import Profiles
      • View MSI Files Installed On A Device Through Endpoint Manager
      • View And Manage Patches For Windows And 3rd Party Applications
      • View Antivirus Scan History
      • View And Manage Device Group Memberships
      • View Device Logs
    • Manage Mac OS Devices
      • View And Edit Mac OS Device Name
      • Summary Information Of Mac Device
      • View Installed Applications
      • View Quarantined Files
      • View And Manage Profiles Associated With A Device
      • View Mac OS Packages Installed On A Device Through Endpoint Manager
      • View And Manage Device Group Memberships
      • View Mac Device Logs
    • Manage Linux Devices
      • View And Edit Linux Device Name
      • Summary Information Of Linux Device
      • View Network Information Of A Linux Device
      • View And Manage Profiles Associated With A Linux Device
      • View Linux Packages Installed On A Device Through Endpoint Manager
      • View And Manage Device Group Memberships
    • Manage Android Devices
      • View And Edit Device Name
      • View Summary Information
      • Manage Installed Applications
      • View And Manage Profiles Associated With A Device
      • View Sneak Peek Pictures To Locate Lost Devices
      • View The Location Of The Device
      • View And Manage Device Group Memberships
    • Manage IOS Devices
      • View Summary Information Of An IOS Device
      • View And Edit Device Name Of An IOS Device
      • View Applications Installed On An IOS Device
      • View And Manage Profiles Associated With An IOS Device
      • View The Location Of An IOS Device
      • View And Manage Group Memberships Of An IOS Device
    • View User Information
    • Remove A Device
    • Remote Management Of Windows And Mac OS Devices
      • Transfer Items To / From The Remote Computer
    • Remotely Manage Folders And Files On Windows Devices
    • Manage Processes On Remote Windows Devices
    • Manage Services On Remote Windows Devices
    • Use The Command Prompt On Remote Windows Devices
    • Apply Procedures To Windows And Mac Devices
    • Remotely Install And Manage Packages On Windows Devices
    • Remotely Install Packages On Mac OS Devices
    • Remotely Install Packages On Linux Devices
    • Send Enrollment Link To IOS Devices
    • Install Apps On Android/iOS Devices
    • Generate An Alarm On Android Devices
    • Remotely Lock Mobile And Mac OS Devices
    • Wipe Selected Mobile And Mac Devices
    • Assign Configuration Profiles To Selected Devices
    • Set / Reset Screen Lock Password For Mobile Devices
    • Update Device Information
    • Send Text Messages To Mobile Devices
    • Restart Selected Windows Devices
    • Change A Devices Owner
    • Change The Ownership Status Of A Device
    • Generate Device List Report
  • Bulk Enrollment Of Devices
    • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
      • Enroll Windows Devices Via AD Group Policy
      • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
      • Enroll Windows Devices Using Auto Discovery And Deployment Tool
    • Enroll The Android And IOS Devices Of AD Users
  • Download And Install The Remote Control Tool
• Configuration Templates
  • Create Configuration Profiles
    • Profiles For Android Devices
    • Profiles For IOS Devices
    • Profiles For Windows Devices
      • Create Windows Profiles
        • Antivirus Settings
        • Communication Client And Comodo Client - Security Application Update Settings
        • File Rating Settings
        • Update Rule Settings
        • Firewall Settings
        • HIPS Settings
        • Containment Settings
        • Maintenance Window Settings
        • VirusScope Settings
        • Valkyrie Settings
        • Global Proxy Settings
        • Client Proxy Settings
        • Agent Discovery Settings
        • Communication Client And Comodo Client - Security Application UI Settings
        • Logging Settings
        • Client Access Control
        • External Devices Control Settings
        • Monitors
        • Procedure Settings
        • Remote Control Settings
        • Remote Tools Settings
        • Miscellaneous Settings
        • Script Analysis Settings
        • Data Loss Prevention Settings
        • Patch Management Settings
      • Import Windows Profiles
    • Profiles For Mac OS Devices
      • Create A Mac OS Profile
        • Antivirus Settings For Mac OS Profile
        • Certificate Settings For Mac OS Profile
        • Restrictions Settings For Mac OS Profile
        • VPN Settings For Mac OS Profile
        • Wi-Fi Settings For Mac OS Profile
        • Remote Control Settings For Mac OS Profile
        • Valkyrie Settings For MacOS Profile
        • Procedure Settings For Mac Profiles
        • Monitor Settings For Mac OS Profile
    • Profiles For Linux Devices
      • Create A Linux Profile
        • Antivirus Settings For Linux Profile
        • Communication Client And Comodo Client - Security Application Update Settings For Linux Profile
        • User Interface Settings For Linux Profile
        • Logging Settings For Linux Profile
        • Clients Access Control Settings For Linux Profile
        • Valkyrie Settings For Linux Profile
  • View And Manage Profiles
    • Export And Import Configuration Profiles
    • Clone A Profile
  • Edit Configuration Profiles
  • Manage Default Profiles
  • Manage Alerts
    • Create A New Alert
    • Edit / Delete An Alert
  • Manage Procedures
    • View And Manage Procedures
    • Create A Custom Procedure
    • Combine Procedures To Build Broader Procedures
    • Review / Approve / Decline New Procedures
    • Add A Procedure To A Profile / Procedure Schedules
    • Import / Export / Clone Procedures
    • Change Alert Settings
    • Apply Procedures To Devices
    • Edit / Delete Procedures
    • View Procedure Results
  • Manage Monitors
    • Create Monitors And Add Them To Profiles
      • Monitors For Windows Devices
      • Monitors For Mac OS Devices
    • View And Edit Monitors
  • Data Loss Prevention Rules
    • Create DLP Discovery Rules And Add Them To Profiles
    • View And Edit DLP Discovery Rules
    • Create DLP Monitoring Rules And Add Them To Profiles
    • View And Edit DLP Monitoring Rules
• Network Management
  • Create And Run Network Discovery Tasks
  • Manage Profiles For Network SNMP Devices
  • Manage Network Devices
    • Manage SNMP Devices
      • SNMP Device Details Interface
    • Discovered Devices
  • Manage Network Monitors
• Applications
  • View Applications Installed On Android And IOS Devices
    • Blacklist And Whitelist Applications
  • Patch Management
    • Manage OS Patches On Windows Endpoints
    • Install 3rd Party Application Patches On Windows Endpoints
      • EM Supported 3rd Party Applications
  • View And Manage Applications Installed On Windows Devices
    • Uninstall A Windows Application From Selected Devices
    • Uninstall A Windows Application From All Devices
  • Vulnerability Management
• Application Store
  • IOS Apps
    • Add IOS Apps And Install Them On Devices
    • Manage IOS Apps
  • Android Apps
    • Add Android Apps And Install Them On Devices
    • Manage Android Apps
  • Windows Apps
    • Install Windows Apps On Devices
• Security Sub Systems
  • Security Dashboards
    • View Security Events By Time
    • View Security Events By Files
    • View Security Events By Device
  • View Contained Applications
  • Manage File Trust Ratings On Windows Devices
    • File Ratings Explained
  • View List Of Valkyrie Analyzed Files
  • Antivirus And File Rating Scans
    • Run Antivirus And/or File Rating Scans On Devices
    • Handle Malware On Scanned Devices
    • Update Virus Signature Database On Windows, Mac OS And Linux Devices
  • View And Manage Identified Malware
  • View And Manage Quarantined Items
  • View Android Threat History
  • View And Manage Autorun Items
  • View History Of External Device Connection Attempts
  • Data Loss Prevention Scans
    • DLP Logs
    • DLP Quarantined Files
• Configure Endpoint Manager
  • Email Notifications, Templates And Custom Variables
    • Configure Email Templates
    • Configure Email Notifications
    • Create And Manage Custom Variables
    • Create And Manage Registry Groups
    • Create And Manage COM Groups
    • Create And Manage File Groups
    • View And Manage Pattern Variables
    • View And Manage Keyword Groups
  • Endpoint Manager Portal Configuration
    • Import User Groups From LDAP
    • Configure Communication And Security Client Settings
      • Configure The EM Android Client
        • Configure Android Client General Settings
        • Configure Android Client Antivirus Settings
        • Add Google Cloud Messaging (GCM) Token
      • Add Apple Push Notification Certificate
      • Configure Windows Clients
        • Configure Communication Client Settings
        • Configure Client Security Settings
    • Manage Endpoint Manager Extensions
    • Configure Endpoint Manager Reports
    • Device Removal Settings
    • Account Security Settings
    • Set-up Administrators Time Zone And Language
    • Configure Audit Log Settings
  • Integrate Apple DEP With Endpoint Manager
    • Link Endpoint Manager With Apple DEP
    • Manage Apple DEP Devices
    • Manage Apple DEP Profiles
    • Configure Apple DEP Notifications
  • View Version And Support Information
• License Management
  • Manage Your Licenses
  • Manage License Allocation
  • Bill Forecast
• Appendix 1a - Endpoint Manager Services - IP Nos, Host Names And Port Details - EU Customers
• Appendix 1b - Endpoint Manager Services - IP Nos, Host Names And Port Details - US Customers
• Appendix 2 – Endpoint Manager License Types
• Appendix 3 - Pre-configured Profiles
• About ITarian

Remote Tools Settings

• Remote tool settings let you configure how you connect to managed endpoints

• There are two ways you can remotely connect:

• Remote Tools – View and manage remote computers via the EM console. Click ‘Devices’ > ‘Device List’ > select a running Windows device > click ‘Remote Tools’ > ‘File Explorer’ / ’Process Explorer’ / ’Service Explorer’.

• Remote Control – Take-over the remote device like a traditional RDP connection. Click ‘Devices’ > ‘Device List’ > select a running Windows device > Click ‘Remote Control’.

• The endpoint must have communication client v. 6.25 or higher installed to configure remote tool settings.

Configure Remote Tools Settings

• Click 'Configuration Templates' > 'Profiles'

• Open the profile that you want to configure (click the profile name to do this)

• Click 'Add Profile Section' and choose 'Remote Tools' from the drop-down.

• If 'Remote Tools' is not in the 'Add...' menu then it has already been added to the profile.

• Click the 'Remote Tools' tab on the profile file-menu:

Remote Tools Options:

• File Explorer - Enable the ability to view files on the remote system.

• Perform actions - Enable the ability to create / rename / move / delete files on the remote system.

• File / Folder Transfer - Enable the ability to copy files to and from the remote system.

• Process Explorer - Enable the ability to view and manage running processes and services on the remote system.

• Commands Interface - If enabled, you can run command lines and power shell commands on remote devices’ command prompt.

• Alternatively, use the 'Apply to all' switch at the top to enable or disable all at-once.

• Establish Remote Tools sessions without asking user permission - The remote connection will be established without showing a request to the user.

• Ask user, wait and allow access - A message is shown to the user which requests them to accept the connection. The connection is established if the user does not respond within the timeout period.

• Enter the timeout period (in seconds) in the text box

• An example request message is shown below:

• Ask user, wait and deny access - A message is shown to the user which requests them to accept the connection. The connection attempt is abandoned if the user does not respond within the timeout period.

• Enter the timeout period (in seconds) in the text box

Message to Device User

• Enter the text of the request message. For example, 'Your administrator needs to remotely access your device to perform routine maintenance. Please click "Allow" to start the remote connection.'

• Note - You can only enter a message if you choose one of the 'Ask...' settings.

This area lets you configure the notification box which is shown on the endpoint when a remote session is active. An example is shown below:

The end-user can view the actions taken on the endpoint by clicking the down arrow at the right of the notification box.

• Show notification to device user about who connected to his/her workstation - Enable or disable the notification box

• Allow endpoint user to terminate the connection - Choose whether or not the 'End Session' button is shown in the notification box. If enabled, the end-user will be able to close the connection.

• Keep notification windows open upon remote session termination - Choose whether or the notification box should be shown on the endpoint after the session is completed.