Find the desired product help

Enroll iOS Devices

  • Open the enrollment email on the device you wish to enroll

  • Tap the link in the mail to start the enrollment wizard

  • Click 'Download MDM Profile' to install the authentication certificate and device profile

Note: You must keep your iOS device switched on at all times during enrollment. Enrollment may fail if the device auto-locks or enters standby mode.


Enroll an iOS device

  • Open the enrollment email on the device you wish to enroll.

  • Tap the link in the mail to start the enrollment wizard

  • Click 'Download MDM Profile' in 'Step 1':



A confirmation is shown:



  • Click 'Allow'. The 'Install Profile' wizard starts: 


  • Tap 'Install'...


  • ...then 'Install' again.

The profile and certificate installation processes will start:




  • When that has finished, read the privacy information then click 'Install' to continue:



  • Click 'Trust' at the remote management screen to continue installation:





  • Tap 'Done' to finish profile installation.

  • After installing the profile, the communication client installation process will begin. The client is essential to connect the device to Xcitium Enterprise Platform:


  • The app is downloaded from the Apple store using your account.

  • After installation, tap the green 'Run After Install' icon on the home screen:



  • Next, select 'Open' to begin the installation process:

     




The client requires access to device location to continue the setup process:

  • Tap 'Always Allow'.

  • Read and accept the EULA:

     


The device will be successfully enrolled to Xcitium once the client is installed.