Comodo One

• Technology Assessment Platform - User Guide
  • Login / The TAP Dashboard
  • Customize The Questionnaire (optional)
  • Create A Questionnaire
  • Complete And Submit The Questionnaire
  • View Reports

View Reports

After completing your review (questionnaire) and clicking ‘Submit’, TAP prepares a report based on the answers provided. The report summarizes your answers, identifies action-areas, and provides risk mitigation advice.

You can download the report and pass to your customer for their review.

There are two kinds of report:

• Client Report - Download the action-plan for a particular client.

• Client Progress Report - Compares the last two questionnaires.

Client Report

• Click 'Reports' > 'Client Reports'

• Select your client from the drop-down menu

• Click ‘View Reports’

• Click ‘Download’ next to the report you want to view:

• The report opens in PDF format.

• The overall score for the client is shown on page 1. This is a weighted calculation from the scores for the individual topics. The lower the score, the higher the risk.

• Each section lists the individual questions in the survey, the response, and the risk associated with the response. Scroll down the report to view each section:

Impact - The type of answer provided. This can be:

• Yes - Positive – The client has implemented measures that satisfy the requirements of the question

• No - Marginal Impact – The client has not implemented the required measures, but the MSP feels there is little risk to the organization because of this.

• No - Major Impact – The client has not implemented the required measures, and this represents a significant risk to the organization. MSPs are encouraged to prioritize these items.

Question - The question that was asked of the customer about their network.

Reason - Explains why it is important that the customer addresses this area of concern.

Recommendation - The comments you provided in the questionnaire regarding this question. For example, you could write your initial thoughts on how to remediate a major issue, or explain why you assigned a ‘Marginal Impact’ verdict on an item.

Client Progress Report

The progress report shows the differences between the two most recent reports for a particular client. This, for example, helps you to see how many ‘No’ answers have been resolved in the time between the reports.

• Click 'Reports' > 'Client Progress Reports'

• Client - Select the target customer.

• Click 'View Progress'.

 

• Last review is shown on the left side and the latest one on the right.

• Scroll down the report to view all sections.

• Click the download / printer icon to save the last two comparison reports.

Example workflow:

• Click ‘Reports’ > ‘Technology Assessment Report’

• Select your target customer
  

• Click ‘View Reports’

• Download and open the latest report

• Check the items that require attention

• Create a new review (questionnaire) for the customer, using the same library of questions as last time.

• Update the answers as required. For example, because your client has completed certain tasks.

• Save and submit the new questionnaire.

• Click ‘Reports’ > ‘Client Progress Report’.

• Select the client and click ‘View Progress’.

• This generates a comparison of the last two surveys:

 

• The older review is shown on the left, the most recent on the right.