Comodo Antispam Gateway

• Introduction To Comodo Antispam Gateway
• How To...Tutorials
  • How To Login To CASG
  • How To Get A New Password
  • How To Manage Your Quarantined Mails
  • How To Use Filter Options In The Quarantined Emails Interface
  • How To Check When An Expected Email Is Not Received
  • How To Retrieve An Email Which Had A Virus Attachment
  • How To Restore Deleted Mails
  • How To Reply To Archive Mails
  • How To Subscribe For Quarantine Reports
  • How To Perform A Log Search Of Your Incoming Emails
  • How To Add Or Remove A User Yourself From Recipient Whitelist
  • How To Report Spam Emails
  • How To Perform A Log Search Of Your Outgoing Emails
  • How To Manage Whitelisted Senders
  • How To Manage Blacklisted Senders
• The CASG User Console
  • Log-in To The User Interface
  • The User Interface
    • Incoming
      • Quarantine
      • Mail Archive
      • Report Spam
      • Log Search
      • Manage Whitelist Senders
      • Manage Blacklist Senders
    • Outgoing
      • Log Search
  • User Account Management
    • Manage Profile Settings
    • Manage Subscriptions To Summary Reports
• CASG Reports
• Appendix - CASG Comparison Table
• About Comodo Security Solutions

How to Manage your Quarantined Mails

All spam, phishing and suspicious emails sent to your mailbox are quarantined by Comodo Anti-spam software. The quarantine interface allows you to manage those mails. You can read and even download attachments from them if you are sure they are safe.

There are two ways you can view quarantined mails:

• From the Notification email

• From the CASG User Interface

Quarantine Notification Email

 

All spam or mails containing malicious content or attachments are moved to quarantine. You will receive a notification when we quarantine one of your emails. The notification mail has a link that allows you to view the message.

• Click the link in the 'Subject' field. In the example above it is 'test spam email'.

• This will take you to the antispam login page.

• If your admin has enabled auto-login for your domain, the mail will also contain links to request release, whitelist/blacklist the sender, or delete the mail from quarantine.

CASG Quarantine Interface

 

The quarantine area lets you view all your quarantined emails. From this interface you can::

• Request your administrator to release quarantined emails.

• Add senders to the whitelist or blacklist.

• Delete spam mails as required.

Note: Please contact your administrator if you are not able to view your mails.

  

Tip: You can configure CASG to send you regular reports of all your quarantined emails. See How to Subscribe for Periodical Quarantine Report Summary for help with this.

 

Open the quarantined interface

• Login to CASG

• Click 'Incoming' on the left then 'Quarantine'

 

 

• Alternatively, click the 'Quarantine' button at the top.

 

The quarantine interface contains details about each mail:

 

 

• More Actions - Request that the mail is released from quarantine, or that the sender is added to the blacklist or whitelist.

• Show messages for all aliases - By default, the list only shows mails sent to your primary email address. Select this option to view messages sent to all your mailboxes.

From this interface you can:

• View quarantined mails

• Request administrator to release quarantined mails

• Request administrator to add sender to blacklist

• Request administrator to add sender to whitelist
  

Click 'Filters' to search for particular email. See 'How to use filters' for more on this.

View Quarantined Mails

The mails added to the Quarantine can be viewed in two ways:

• In the same CASG window

• In a new CASG window

 

Note: The administrator of your email account should have enabled this feature for you. If this is enabled, the 'Show message' button will be available in the interface.

View quarantined mails in the same CASG window

• Select the mail that you want to view and click the 'Show Message' button.

OR

• Click on the email link in the subject column that you want to view its details.

The selected mail opens:

By default, the email opens in plain text, so images, banners and links are not be displayed.

• Click 'Html source' to view the source code of the mail.

• Click the 'Original View' tab. to view the mail with images and links.

A warning is displayed before you view the selected email in original.

• Click 'OK' to view the email.

Check the details of the mail and ascertain whether it is a spam mail or not. You can choose to either release the email or to add the sender to whitelist or blacklist.

If there is an attachment, you can download it from this dialog.

Select the attachment and click 'Download' or 'Download with Containment'

• Download – You can save the file / attachment as original.

• Download with Containment – Containment is a technology whereby attachments with an 'unknown' trust rating are run inside a secure, sandbox environment. You can open and run the file as normal, but it is prevented from making potentially damaging changes to your computer.

 'Download with containment' is only available if enabled by your administrator.

You can open the attachment with an appropriate application or save to a desired location in your computer.

 

'All headers' tab – Email headers contain information about the route taken by the mail before it reached your mailbox. This lets you check the authenticity of the mail:

 

• To download the email as a HTML file, click 'Download' message.

View a quarantined mail in a new window

• Right-click on the subject line of the mail you want to view and choose to open in a new tab or new window from the context sensitive menu.

 

Your browser may display a warning pop-up window notification. Click 'Options'> then select 'Allow pop-ups for...' to allow the message to open in a new window. Click 'Show message in new window' again.

The details of the selected mail will be displayed in a new CASG window.

Request administrator to release quarantined mails

After checking that the selected email is not spam, you can request your admin release the email.

Note: Depending on the permission level configured for your email account by your administrator, the button for releasing quarantined email will be either 'Release' or 'Request release' in the 'More actions' drop-down button. If the interface displays 'Release' button, you can release the selected email from the list without approval from your administrator.

•  Select the mail that you want to be released and click 'More actions' > 'Request Release'

An email notification is sent to your administrator for your request and you will also receive the request email. This request is also displayed in the 'Action' column of the users' Quarantined interface. If the administrator accepts the request, the user receives the email and if it is rejected, 'Release' icon in the action column is no longer displayed.

• Click 'More actions' then 'Cancel request' to cancel the request.
  

Request administrator to add senders to blacklist

To avoid receiving spam emails, you can request the administrator to add the senders of these emails to blacklist.

 

Note: Depending on the permission level configured for your email account by your administrator, the button for adding senders to blacklist will be 'Blacklist this Sender' or 'Request blacklist' in the 'More actions' drop-down button. If the interface displays 'Blacklist this Sender' button, you can add the sender to blacklist without approval from your administrator.

• Select the mail whose sender you want to add to the blacklist and click 'More actions' > 'Request Blacklist'

 

A notification is sent to your administrator for your request and you will also receive the request email. This request is also displayed in the 'Action' column of the users' Quarantined interface.

• If your administrator accepts the request, the sender will be added to blacklist and you will no longer receive any mail from that sender.

• If the request is rejected, the 'Blacklist this Sender' icon in the 'Action' column will no be longer be displayed.

• Senders added to blacklist will be displayed in the 'Manage blacklist senders' interface. See Manage Blacklisted Senders for more details.

• To cancel the request before the administrator accept the request, choose the mail > click 'More actions' then 'Cancel request'.

Request administrator to add senders to whitelist

If mail from a sender that you trust gets quarantined, you can request your administrator to add the sender to the whitelist.

Note: Depending on permissions set by your administrator, the link in the 'More Actions' drop-down will either be 'Whitelist this Sender' or 'Request whitelist'. If the interface displays 'Whitelist this Sender' button, you can add the sender to whitelist without approval from your administrator.

• Select the mail that you want its sender to be added to whitelist and click 'More actions' > 'Request Whitelist'

Your request is sent to your administrator. You also will also receive the request email.

This request is also shown in the 'Action' column of the users' 'Quarantined' interface.

• If the administrator accepts the request, the sender is added to whitelist and the mails from them are no longer quarantined.

• If the request is rejected, 'Whitelist this Sender' icon in the action column is no longer displayed.

• Click 'More actions' then 'Cancel request' to cancel the request.