Quarantine
Select 'Quarantine' in the sidebar menu to view, search and manage emails that are in quarantine.
When evaluating email for spam, Email Protection applies hundreds of rules to arrive at an overall spam score for each email. By default, the spam score is five (5).
Email scoring above the specified spam score is considered spam and is quarantined by default. Email that scores below the spam score is considered legitimate and forwarded to the recipient.
To change the spam score setting for a domain or user, or to change the default action for email that scores above the specified spam scores, go to 'Policies' > 'Domain Policies' or 'User Policies'.
The following actions can be performed:
- Search your quarantined email. Select 'Advanced Filter' to expand the advanced search options. See Searching Quarantine.
- Select the view icon in the 'Actions' column for an email to view further information for that email. See Managing Quarantined Email.
- Delete an email by selecting the checkbox beside the email and selecting 'Delete'. Multiple emails can be deleted together by selecting multiple emails and selecting Delete.
If a message is deleted from quarantine, that message will not appear in the associated users’ quarantine, or in their quarantine report.
- Release an email by by selecting the checkbox selected-check-box.jpg beside the email and selecting 'Release'. Occasionally, an email in quarantine may have been incorrectly identified as spam. This is known as a ‘false positive’. When you select 'Release', it means you release the email from quarantine and automatically forward the email to the recipient.
Multiple emails can be released together by selecting multiple emails and selecting 'Release'.
- Allow an email by by selecting the checkbox beside the email and selecting 'Allow'. The email address is added to your allow list and the email is released from quarantine and delivered to the recipient.
Multiple emails can be allowed together by selecting multiple emails and selecting 'Allow'.
- Select the column icon to display the quarantine table column names. Slide each on and off to view or hide a column.
- Select the 'Refresh' button to refresh the quarantine page.