Managing Quarantined Email
Go to Quarantine and select the view icon in the 'Actions' column for an email to view further information for that email, including message view and source view. Quarantined email can also be deleted, forwarded, released or allowed.
Select an email in quarantine to view the 'Details' for that email.
Select Message View to view the email as it appears in a user's mailbox. Select 'Show all Headers' to view all email headers.
Select View Source to view the email source.
Select one of the four buttons - Delete, Forward, Release or Allow to perform an action on the email. See further information on each action below.
| Action | Description |
| Delete | Select 'Delete' to delete the email you are viewing. Deleting a message from quarantine tells Email Protection this email is spam and so this type of message is more likely to be blocked in the future. Note: If a message is deleted from quarantine that message will not appear in the associated users’ quarantine, or in their quarantine report. |
| Forward | Select 'Forward' to enter an email address and forward an email. Once forwarded, the email is not removed from quarantine. |
| Release | Occasionally, an email in quarantine may have been incorrectly identified as spam. This is known as a ‘false positive’. Select 'Release' to release an email from quarantine and automatically forward the email to the recipient. |
| Allow | Select 'Allow' to add the email address of an email in quarantine to your Allow List. The email address is added to your allow list and the email is released from quarantine and delivered to the recipient. All future emails from this sender will bypass the Email Protection anti-spam engine, but are still scanned for viruses and banned attachments. |
