• Comodo ONE - Remote Monitoring And Management - Quick Start Guide
  • Step 1 – Login To Your Comodo One Account And Download The Technician Console
  • Step 2 - Install The Technician Console
  • Step 3 - Login To Technician Console

Comodo ONE - Remote Monitoring and Management - Quick Start Guide

This tutorial briefly explains how an admin can setup Comodo Remote Monitoring and Management (RMM).

Basic Setup:

1. Add devices, endpoints and users to Comodo IT and Security Manager as described above.

2. Enable the RMM extension in Comodo IT and Security Manager ('Settings' > 'Extensions' > set RMM switch to 'ON')

3. Install the RMM Admin console. The console is used to monitor endpoints, define policies and configure endpoint service desk requests, and should be installed on a local workstation or server. To download the console, open ITSM > Devices > Device List. Select any endpoint from the list and click 'Takeover'. This will allow you to download the console setup files to your local machine.

4. Install the RMM client software on target endpoints. The agent facilitates communication between endpoints and the admin console. The agent is automatically installed on managed endpoints once the RMM extension is enabled in ITSM (step ii, above). Should the need arise, you can also install the agent manually by clicking Devices > Device List, selecting your target endpoints then clicking 'Install MSI/Packages' > 'RMM Agent'.

Basic Concepts:

• Action – A task which can be run on target endpoints. Examples include install an application, reboot an endpoint, create a system restore point, run a registry cleaning task and more. Actions are added to procedures.

• Procedure – A collection of one or more actions. Procedures can be directly run on target endpoints or can be added to a 'Job'

• Job – A collection of one or more procedures. Multiple procedures can be added to a job to create sophisticated tasks.

• Policy - Policies are designed to monitor target endpoints and send service desk requests to the administrator if certain conditions are met. You can then investigate the service desk requests, create a service desk ticket and run a procedure/job on the endpoint if required.

The guide will take you through the basic setup and usage of Comodo RMM. Click any link to go straight to the section you need help with. 

• Step 1 – Login to your Comodo One Account and Download the Technician Console

• Step 2 - Install Technician Console

• Step 3 - Login to Technician Console

• Create procedures

• Create and execute jobs

• Create and apply monitoring policies

• Handle support sessions

• The Support Sessions Interface

• Execute pre-defined actions on the endpoint

• Access the Endpoint through Remote Desktop Connection

• Run a procedure