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Enroll Roaming Devices

  • Install the CSIG agent on Windows and Mac devices to protect them when they are outside your network
  • Click 'Configure' > 'Objects' > 'Roaming Devices' > 'Download Agent'
    • You can manually install the agent on devices or install it remotely through Endpoint Manager (formerly ITSM).
      • Once installed, you can deploy policies to the devices as required.
      • Roaming devices cannot connect to internal domains unless configured appropriately in the 'Network' interface.

        Add new devices

        • Click 'Configure' > 'Objects' > 'Roaming Devices'
        • Click 'Download Agent' at the top-right.

         



        Choose your download options in the 'Download Agent' dialog:

        • Select Company - MSPs only. Select the customer organization for which you want to enroll devices.
        • Download for Windows - The agent installation package for Windows devices. See Enroll Windows devices for more details.
        • Download for mac OS - The agent installation package for Mac OS devices. See Enroll Mac OS devices for more details.

        Enroll Windows devices

        • Click 'Configure' > 'Objects' > 'Roaming Devices'
        • Click 'Download Agent' at the top-right
        • Click 'Download for Windows' in the 'Download Agent' dialog. The installation file is in .msi format.
        • Transfer the setup files to the Windows devices you want to enroll.

        Next, install the agent on the device(s).

        • Double-click the  setup file or right-click and select 'Install' from the context sensitive menu.

        The installation wizard starts.




        • Click 'Next' and complete the agent installation wizard.


        • Click 'Finish'.

        That's it. The device is added and will be displayed in the 'Configure' > 'Objects' > 'Roaming Devices' interface.

        • Note - no security rules are applied to roaming device by default. You can create and apply device specific policies according to your requirements.
        • See 'Step 4' and 'Step 5' for advice on how to configure and deploy security policies to roaming devices.

        Enroll Mac OS devices

        • Click the 'Download for Mac OS' button in the 'Download Agent' dialog. The installation file is in .pkg format.
        • Transfer the agent to the Mac OS devices that you want to enroll.

        Next, install the agent on the device(s).

        • Double-click the package file to start the installation wizard.




        • Click 'Continue' and follow the wizard.
        • Click 'Close' to exit the wizard when installation is finished:




         

        Once installed, the agent starts communicating with the Secure Internet Gateway server. The device is visible in 'Configure' > 'Objects' > 'Roaming Devices'.

        • Note - no security rules are applied to roaming devices by default. You can create and apply device specific policies according to your requirements.
        • See 'Step 4' and 'Step 5' for advice on how to configure and deploy security policies to roaming devices.

        Import Windows Devices from Endpoint Manager

        • Click 'Configure' > 'Objects' > 'Roaming Devices'
        • Click 'Download Agent' at the top-right
        • Click 'Get Endpoint Manager Windows Link':




        • Use this link as the 'Package URL' to install the agent on managed endpoints.

        Process in brief:

        • Login to Endpoint Manager
        • Click 'Devices' > 'Device List' > 'Device Management' tab
        • Select the Windows device(s) on which you want install the packages
        • Click 'Install or Update Packages' and select 'Install Custom MSI/Packages'
        • Paste the agent download link into the 'MSI/Package URL' field
        • Configure the other remote installation options as required
        • Click 'Install'

        Configure Anti-Tampering Password

        • The anti-tampering password helps stop the agent from being uninstalled from a roaming device.
        • Once set, the agent cannot be removed unless the password is provided.
        • Password protection is only available for Windows devices.

        Set an uninstallation password

        • Click 'Configure' > 'Objects' > 'Roaming Devices'
        • Click 'Anti-Tampering Password' on the top right



        • Select Company - MSPs only. Select the customer organization for which you want to set a password.
        • Password – Create a unique key that is required to uninstall the agent.
        • Click 'Save' for your settings to take effect
        • Repeat the process to set password for other companies
        • Password protection will take effect within ten minutes.

        Note: The password protection applies only to the agents of version 1.5 and later.