Step 7 - View Account Details
- The 'Account Info' page shows user information, total DNS requests for the month, and licenses associated with your account.
- You can also upgrade your free license to a Platinum license.
- Click here to compare packages.
- Click 'Account' to open the account info page:
User Info
- Username / Email - Address that was used to sign-up for the account. System notifications are sent to this address.
- User Type - Kind of account - MSP or Enterprise
- Joining
Date - Date you subscribed to Secure Internet Gateway
Total DNS Requests
- Shows the number of requests received by Secure Internet Gateway from the enrolled devices for the current month.
- The number of requests you can make depends on your license type:
- Platinum license
- Unlimited DNS requests
- Gold license
- DNS requests are capped at 300 K per month for the account. Account = requests from all your endpoints/networks.
- DNS requests are mainly used up by first-time requests to external sites. Subsequent requests for the same site are handled by the local cache until TTL expires.
- Requests to the Secure Internet Gateway Portal are not included in the 300 K limit.
- The request count is reset to zero at the beginning of each month.
- Once 300 K limit is reached within a month:
- You need to upgrade to Platinum license to continue the service.
- After this point the request count will not be reset to zero at the beginning of each month.
Click
here for more information about XSIG license package details.
Licenses
- License Type - XSIG subscription type.
- Retrieval Date - Date of subscription. For Gold, this is the day you signed up. For Platinum, it is the day you purchased the license.
- Expiration Date - Subscription end date.
- Status - Whether or not the license is active.
- # of Endpoints - Endpoint selection range for the license.
- Quantity - Number of endpoints subscribed.
Enterprise/Gold license holders can upgrade to a Platinum license by clicking the 'Buy' button.