Xcitium Platform

• Introduction To Service Desk Module
  • Quick Start
  • Login To The Service Desk Module
• Service Desk Admin Panel
  • Admin Panel Dashboard
    • View The Dashboard And Export Reports
    • View Alerts & Notifications
  • Service Desk Configuration
    • Company Profile And Support Portal Settings
    • Service Desk System Settings
    • Ticket Settings And Options
    • User Registration Settings
    • Email Settings And Options
    • Access Control Settings
    • Knowledge Base Settings And Options
    • Autoresponder Settings
    • Configure Alerts And Notices
    • Configure Two Factor Authentication
  • Manage Service Desk Components
    • Ticket Categories
    • Ticket Filters
    • Service Level Agreements (SLA)
    • API Keys
    • Client Portal Pages
      • Configure Your Support Center Page
    • Forms
    • Custom Lists
    • View And Manage Asset Types
    • Manage Materials And Expense Items
    • Manage Charging Plans
  • Email Management
    • Setup Your Support Email Addresses
    • Block User Email Addresses
    • Email Templates
    • Test Outgoing Email Settings
  • Manage Time Sheets
  • Manage Staff
    • Staff Members
    • Staff Roles
    • Departments
    • Time Sheet Templates
    • Material Approval
  • Manage Announcements
  • Generate Reports
    • Time Log Reports
    • Ticket Report
    • Asset Reports
    • Service Types Reports
    • Department Ticket Reports
    • Agent Reports
    • Users Reports
    • Resource Appointment Reports
    • Scheduled Reports
  • Finance
    • Generate Cost Reports
    • Manage Contracts
• Service Desk Staff Panel
  • Staff Panel Dashboard
    • View The Dashboard And Export Reports
    • View Staff Members
    • My Profile
  • Manage Users And Customers
    • Manage Users
    • Manage Customers
  • Manage Tickets
    • Ticket Details
  • Manage Knowledgebase
    • FAQs
    • Manage FAQ Categories
    • Canned Responses
  • Manage Projects
  • Manage Staff Time Sheets
  • Manage Calendars
• Appendix 1 - Field Types In Custom Forms And Custom Lists
• Appendix 2 - Ticket Priorities
• Appendix 3 - How Charging Works In Service Desk
• About Comodo Security Solutions

Test Outgoing Email Settings

Click 'Admin Panel' > 'Emails' > 'Diagnostic'

Administrators can check whether the alerts and notices for various settings are sent successfully to users and staff members. The email delivery depends on the server settings and/or SMTP settings of the email account used for sending out these emails.

• The email accounts for sending system and alert emails are selected from the Settings > Emails interface. See Email Settings and Options for more details.

• The MTA settings for the SMTP server for the emails are configured from the Emails > Emails interface. See Setup your Support Email Addresses for more details.

The 'Test Outgoing Email' interface allows administrators to send test mails from the email accounts configured for sending outgoing emails to the email addresses which they can access, to check whether their SMTP settings are valid and active.

Test the outgoing email settings

• Click 'Emails' on the left then 'Diagnostic' in the Admin Panel

The 'Test Outgoing Email' screen will be displayed:

• From: Select the outgoing email address to be tested. The drop-down displays the email addresses added in Emails section. See Email Addresses for more details.

• To: Enter the email addresses that you want to receive the test email from the Service Desk

• Subject: Enter the subject line for the test mail.

• Message: Enter a message for email.

• Click the 'Send Message'. If the outgoing mail settings are configured correctly, then the mail will be delivered successfully.