Xcitium Platform

• Introduction To Service Desk Module
  • Quick Start
  • Login To The Service Desk Module
• Service Desk Admin Panel
  • Admin Panel Dashboard
    • View The Dashboard And Export Reports
    • View Alerts & Notifications
  • Service Desk Configuration
    • Company Profile And Support Portal Settings
    • Service Desk System Settings
    • Ticket Settings And Options
    • User Registration Settings
    • Email Settings And Options
    • Access Control Settings
    • Knowledge Base Settings And Options
    • Autoresponder Settings
    • Configure Alerts And Notices
    • Configure Two Factor Authentication
  • Manage Service Desk Components
    • Ticket Categories
    • Ticket Filters
    • Service Level Agreements (SLA)
    • API Keys
    • Client Portal Pages
      • Configure Your Support Center Page
    • Forms
    • Custom Lists
    • View And Manage Asset Types
    • Manage Materials And Expense Items
    • Manage Charging Plans
  • Email Management
    • Setup Your Support Email Addresses
    • Block User Email Addresses
    • Email Templates
    • Test Outgoing Email Settings
  • Manage Time Sheets
  • Manage Staff
    • Staff Members
    • Staff Roles
    • Departments
    • Time Sheet Templates
    • Material Approval
  • Manage Announcements
  • Generate Reports
    • Time Log Reports
    • Ticket Report
    • Asset Reports
    • Service Types Reports
    • Department Ticket Reports
    • Agent Reports
    • Users Reports
    • Resource Appointment Reports
    • Scheduled Reports
  • Finance
    • Generate Cost Reports
    • Manage Contracts
• Service Desk Staff Panel
  • Staff Panel Dashboard
    • View The Dashboard And Export Reports
    • View Staff Members
    • My Profile
  • Manage Users And Customers
    • Manage Users
    • Manage Customers
  • Manage Tickets
    • Ticket Details
  • Manage Knowledgebase
    • FAQs
    • Manage FAQ Categories
    • Canned Responses
  • Manage Projects
  • Manage Staff Time Sheets
  • Manage Calendars
• Appendix 1 - Field Types In Custom Forms And Custom Lists
• Appendix 2 - Ticket Priorities
• Appendix 3 - How Charging Works In Service Desk
• About Comodo Security Solutions

Asset Reports 

• Asset reports show the number of tickets that are open, closed, assigned and overdue for an asset category. Asset categories include items such as 'Printers', 'Routers', 'Servers' etc.

• This can help you see which assets are in most demand and where support infrastructure could be strengthened.

• Asset information also includes time spent, billable time, material cost and billable time cost.

• You can generate a report for all asset categories or a single asset category. Reports can be exported to PDF and CSV formats.

Create an assets report

• Open the admin panel (See the last link on the left)

• Click 'Reports' > 'Assets'

Filter Options

• Period: The default report period is from the first day of the current month to the current date. You can choose a different period by modifying the dates in the 'From' and 'To' fields.

• Asset: Choose the asset category for which the report has to be generated. Leave as 'Select Asset' to include all asset categories in the report.

• Click the 'Go!' button to generate the report for the selected period and filter.

If an asset is not selected, then the full report for all asset categories will be generated for the time period and displayed.

Click 'Asset' column header to sort items in ascending/descending order.

• Asset: The name of the asset category.

• Open: Number of tickets that are open for the asset category.

• Closed: Number of tickets that are closed for the asset category.

• Assigned: Number of tickets that are assigned the asset category.

• Overdue: Number of tickets that are assigned the asset category and not closed within the stipulated time.

• All tickets: Total number of tickets that are assigned the asset category, that is, the sum of open and closed tickets for it.

• Billable Time: Time spent on tickets for the asset category which can be charged to the customer.

• Spent Time: Total time spent resolving tickets for the asset category.

• Materials: The total cost of materials used in tickets for the asset category.

• Billable Time Cost: The total charge for time listed in the 'Billable Time' column.

Download the Report

• You can download reports in PDF and CSV formats.

• Click 'Export to PDF' and/or 'Export to CSV' at the top of the table to obtain reports.

Scheduled Reports

• Click the icon  beside 'Scheduled Reports' to configure automatic reports and add recipients. See 'Scheduled Reports' for more details.