Xcitium Platform

• Service Desk - Quick Start Guide
  • Step 1 - Login To The Admin Console
  • Step 2 - Create New User Roles (optional)
  • Step 3 - Create New Departments (optional)
  • Step 4 - Add New Support Staff
  • Step 5 - Add Ticket Categories
  • Step 6 - Enroll Users
  • Step 7 - Create New Customers And Assign Users To Customers
  • Step 8 - Create Service Contracts For Customers
  • Step 9 - Manage Tickets
  • Step 10 - Manage Knowledgebase
  • Step 11 - Access Control Settings
  • Step 12 - Configure Auto-response Emails
  • Step 13 - View Reports
• About Comodo Security Solutions

Step 13 - View Reports

• Click 'Admin Panel' > 'Reports' to open this interface

• The reports area lets you generate on-demand reports on a variety of topics.

• Reports can be exported to pdf or .csv and are available in the following categories:

• Time Log

• Tickets

• Assets

• Service Types

• Department Tickets

• Agents (admins/staff members)

• Users

• Resource Appointments

• 'Cost' and 'Contract' reports are available in a different area:

• Click 'Finance' > 'Cost' in the left-hand menu

• Select 'Cost by Customers' or 'Cost by Contracts' in 'Report Type' to generate the type of report you require.

• You can generate targeted reports by adding filters. Filters include date range, organization, department, agent, ticket status, asset type and much more.

• You can also set up scheduled reports which are automatically generated at a specific time and sent to recipients of your choice.