Comodo Help
Find the desired product help
Xcitium Platform

Xcitium Platform

Service Desk - Quick Start Guide

English

Print Help Download Help
Service Desk - Quick Start Guide
  • Service Desk - Quick Start Guide
    • Step 1 - Login To The Admin Console
    • Step 2 - Create New User Roles (optional)
    • Step 3 - Create New Departments (optional)
    • Step 4 - Add New Support Staff
    • Step 5 - Add Ticket Categories
    • Step 6 - Enroll Users
    • Step 7 - Create New Customers And Assign Users To Customers
    • Step 8 - Create Service Contracts For Customers
    • Step 9 - Manage Tickets
    • Step 10 - Manage Knowledgebase
    • Step 11 - Access Control Settings
    • Step 12 - Configure Auto-response Emails
    • Step 13 - View Reports
  • About Comodo Security Solutions

Service Desk - Quick Start Guide

 

This tutorial explains how Comodo Dragon admins can configure Service Desk to manage their support ticketing infrastructure. The guide covers basic setup, user groups, staff, ticket routing, ticket categories, custom forms and the knowledge-base.

  • Step 1 - Login to the admin console

  • Step 2 - Create new user roles (optional)

  • Step 3 - Create new department (optional)
  • Step 4 - Add new support staff
  • Step 5 - Add ticket categories
  • Step 6 - Enroll users
  • Step 7 - Create new customers and assign users to customers

  • Step 8 - Create Service contract for customers

  • Step 9 - Manage tickets
  • Step 10 - Manage the knowledgebase
  • Step 11 - Access control settings
  • Step 12 - Configure auto-response emails
  • Step 13 - View reports

Our Products
  • Free Antivirus
  • Free Internet Security
  • Website Malware Removal
  • Free Anti-Malware
  • Anti-Spam (Free Trial)
  • Windows Antivirus
  • Antivirus for Windows 7
  • Antivirus for Windows 8
  • Antivirus for Windows 10
  • Antivirus for MAC
  • Antivirus for Linux
  • Free Endpoint Security
  • Free ModSecurity
  • Free RMM
  • Free Website Malware Scanner
  • Free Device Manager for Android
  • Free Demo
  • Network Security
  • Endpoint Protection
  • Antivirus for Android
  • Comodo Antivirus
  • Wordpress Security
Cheap CDN
  • Bootstrap CDN
  • Semantic UI CDN
  • Jquery CDN
  • CDN Plans
  • CDN
  • Free CDN
Enterprise
  • Patch Management Software
  • Patch Manager
  • Service Desk
  • Website Down
  • Endpoint Protection Solutions
  • Website Security Check
  • Remote Monitoring and Management
  • Website Security
  • Device Manager
  • ITSM
  • CRM
  • MSP
  • Android Device Manager
  • MDR Services
  • Ransomware Prevention
  • Managed IT Support Services
  • Free EDR
Free SSL Certificate
Support Partners Terms and Conditions Privacy Policy

© Comodo Group, Inc. 2024. All rights reserved.